Customer Issue Resolution (CIR) Coordinator (m/f/*)

3M has a long-standing reputation as a company committed to innovation. We
provide the freedom to explore and encourage curiosity and creativity. We gain
new insight from diverse thinking, and take risks on new ideas. Here, you can
apply your talent in bold ways that matter.
Job Description:
Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your
professional and personal life, so it's equally important you know that the
company that you choose to work at, and its leaders, will support and guide
you. With a diversity of people, global locations, technologies and products,
3M is a place where you can collaborate with curious, creative 3Mers.
_ "For more than ‎30 years at 3M, I've seen firsthand how it's a place where
curious, creative and collaborative people thrive and build a rewarding
career. As a leader in this company, my goal is to ensure each 3Mer sees and
feels the positive impact we're making around the world" - Mike Roman, chief
executive officer and chairman of the board at 3M_
The impact you have in this role
As Customer Issue Resolution Coordinator, you will have the opportunity to put
your curiosity to good use and collaborate with some of the most innovative
and diverse people in the world. Here's how to make an impact:
* Responsible for the end-to-end Customer Issue Resolution (CIR). This includes complaints, and complaint registration, adjustments, disputes, returns, investigations liaising with different functions (transportation, warehousing, pricing, quality …), credit management, collections…
* Operate in line with specific set of KPIs targets for CIR processes and operates to maintain discipline within Global Financial Standards (GFS) guidelines.
* Works closely with customers, 3M businesses, credit risk organization (COE) and MEA CIR Leader to achieve the set AR targets in MEA and to streamline the CIR workflow as per CIR and Credit & Collection processes.
* Engage with MEA CIR Leader to work on improvement projects for the end-to-end Customer Issue Resolution processes in MEA countries.
Your Skills and Expertise
To set you up for success in this role from day one, 3M is looking for
candidates who must have the following qualifications:
* Bachelor 's degree from an accredited institution in the fields of Business or Finance
* Expert in Microsoft Office & Microsoft Excel
* Ability to work collaboratively on cross-functional basis and interact with other contacts, customers, and departments within the business teams (Internal & External)
* Excellent communication, negotiation and problem-solving skills
* Excellent knowledge of English
Additional qualifications that could help you succeed even further in this
role include.
* Proven track of results in his own domain and compliance to processes & procedures guidelines
* Ability to create, interpret and analyse data
* High level of agility, ability to network and drive change
* Ability to prioritize & execute and plan activities to deliver on set deadlines
* Arabic knowledge will be a plus
Supporting Your Well-being
3M offers many programs to help you live your best life - both physically and
financially. To ensure competitive pay and benefits, 3M regularly benchmarks
with other companies that are comparable in size and scope.
Resources for You
For more details on what happens before, during and after the interview
process, check out the Insights for Candidates page at
3M.com/careers.
If you have further questions please reach out to Max (our AI Virtual
Assistant) via our Career Page.
Location: UAE, Dubai (Work Your Way is allowed)
Relocation: Not authorized
Travel: May include up to ‎25% (mainly in Middle East Countries)
* At 3M, diversity & inclusion are essential to innovation. We seek and value differences in people! This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of religion, sex, sexual orientation, gender identity, national origin, age or disability. If you want to discover more about D&I at 3M, please visit
http://go.3M.com/4i9C
Learn more about 3M 's creative solutions to the world's problems at
www.3M.com or on Twitter @3M.
Our approach to flexibility is called Work Your Way, which puts employees
first and drives well-being in ways that enable 3M's business and performance
goals. Our global Work Your Way initiative gives our employees flexibility in
where and how their work can be performed, subject at all times to any
location-specific rules and policies that may be in place from time to time
(more information on such rules/policies can be provided upon request from the
relevant in-location HR).
Please note: your application may not be considered if you do not provide your
education and work history, either by: ‎1) uploading a resume, or ‎2) entering
the information into the application fields directly.
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