Customer Support & Logistics Coordinator– Parker Middle East (m/f)

Position Summary
To follow up customer requests- Receive, process, and reply to all types of
customer requests - and questions - by phone, mail or similar, regarding parts
and services sold by Parker Hannifin in Sales Company- Middle East. Performs
system fault analysis, life cycle maintenance and integrated product support
of Customer Support and logistics systems. Controls the efficient flow of
goods, services, and information between points of origin through customer
placement or local warehouse in order to meet customer requirements.
Responsibilities
• Receive and process customer inquiries. • Manage Customer Support requests
and documentation. • Day to day management of the logistics function, ensuring
cost Effectiveness and timely management of carriage, using approved Carriers,
Schedules inbound/outbound shipments from/to local warehouse or 3PL • Ensures
the integrity and completeness of shipping documentation such as Bills of
lading, Letter of Credit, certificates, invoices and packing lists • Together
with colleagues find and maintain best practice in Customer Service. • Engage
in HPT team and use Lean tools to continue process improvements. • Receive and
sort customer inquiries to answer in a timely manner. • Develop communication
with the colleagues within Customer Service to ensure high quality and
efficiency in the Sales Order and Logistics process and Follow up with
customers as required. • Schedules shipping, ware-housing and goods receipt
activities to achieve maximum performance with no delays • Manages KPI's of
3PL's to work on performance continuous improvement • Manage Technical Project
documentation with the support of factory. • Facilitate the resolution of
import issues interfacing with carriers and producing needed documentation •
Launch/trigger the LTR survey for each inquiry. • Co-ordinate for Aftersales
support. • Contribute in HPT teams for best possible Working processes in
Customer Service.
Qualifications
• University Degree with at least ‎3 years experience in Customer
Service/Logistics. • Strong leadership and management skills; strong cultural
awareness. • Strong customer orientation • Excellent written, verbal, and
interpersonal communication skills. Fluency in English. • Functional
understanding of business processes. • Experienced in deploying and coaching
formal problem-solving tools/ processes. • Strong organizational and planning
skills. • Team orientation. • Computer skills (MS Office, CRM, JDE)