Local Customer Service Coordinator– Parker Middle East (m/f)

Position Summary
To support the local PME team for Customer-Service related escalations within
the policies and procedures of the organization. To follow up customer orders,
receive, process and reply to all types of customer requests - and questions -
by phone, mail or similar, regarding parts and services sold by Parker
Hannifin in Sales Company South-Middle East.
Responsibilities
• Receive and process customer inquiries • Answer the phone for customer
support questions • Answer mails and tickets regarding customers'
orders/inquiries within given responsibility. • Follow up open orders and
outstanding deliveries for customers within given responsibility. • Together
with colleagues find and maintain best practice in customer support. • Engage
in HPT team and use Lean tools to continue process improvements. • Receive and
sort customer inquiries to answer in a timely manner. • Manage received EDI
order and process them if necessary. • Follow up customer order lines in
accordance with the service differentiation matrix to ensure timely delivery/
update to customer in case of delays. • Launch/trigger the LTR survey for each
inquiry • Follow-up the main KPI related to the Customer: LISC goals, late
backlog goals, PH Connect utilization and EDI rate and take potential actions
on their customer under supervision of their Team Leader. • Develop
communication with the colleagues within Customer Support to ensure high
quality and efficiency in the Sales Order process. • Oversee maintenance of
customer data for own customers to obtain high data quality. • Cooperate with
Sales and Customer Support to contribute to best possible EDI solution for
customer/Parker. • Cooperate with colleagues both in Customer Service in SC
South and at Divisions to secure a good delivery performance from the
suppliers. • Contribute in HPT teams for best possible Working processes in
Customer Support.
Qualifications
• University Degree with at least ‎3 years experience in Customer Service
Environment. • Strong leadership and management skills; strong cultural
awareness. • Strong customer orientation • Excellent written, verbal, and
interpersonal communication skills. Fluency in English. • Functional
understanding of business processes. • Experienced in deploying and coaching
formal problem-solving tools/ processes. • Strong organizational and planning
skills. • Team orientation. • Computer skills (MS Office, CRM, JDE)