About us
Udrive is UAE's leading pay-per-minute car-sharing service provider. Udrive
began its journey 4 years ago to provide commuters with an innovative self-
drive mobility solution to bridge the gap in the transportation industry in
the MENAT region.
Office Location: Dubai Internet City, Dubai UAE
Apply directly by clicking here
https://udrive.freshteam.com/jobs
Key Responsibilities and Duties:
Customer Service & phone skills
* Receiving and placing calls (Inbound/Outbound) to address customer needs, complaints, or other issues related to the service.
* Responding to all tickets received through chats, calls, emails, in-person, social media etc based on the SLA set.
* Responding efficiently and accurately to customers, providing possible solutions, and ensuring that customers feel supported and valued.
* Follow communication procedures, guidelines and policies and suggest improvement to team leaders.
* Act as a point of contact between field staff and customers to assist customers in emergency situations
* Document all call information according to standard operating procedures
Resolutions and escalations
* Take ownership of customers issues and follow problems through to resolution
* Escalating queries and concerns via an immediate report to the supervisor/manager including any critical system/app failures.
* Must be Keen to learn new market technology and general know-how of mobility industry
* Proactive outreach and ability to promote B2B product offerings
* Providing feedback to the team leader to help outline customer journey, user flows, features, bugs, etc)
* Coordination with operations team including Operations Executive, driver's, team lead etc for better service on time to the Customers
* Co-ordinating with operations and finance and other relevant departments to find appropriate solutions to customer queries
Requirement:
* Diploma or University Degree in Business, Communications, and Marketing discipline
* Should be able to work in Morning, Evening & Night on a rotational basis
* Should be able to work 6 days a week,
* Experience in the mobility/Transportation industry/ e-commerce, healthcare, F&B
* 2 years of Call centre or customer service experience is preffered
* Arabic is mandatory
* Tech Savvy (Basic system and software know-how, Helpdesk ticketing system, reporting system, CRM system)
Soft Skills
* Solid Sales, negotiation Skills
* Innovative mindset and high EQ
* Grit and a can-do attitude
* Analytical and Critical Thinking ability
* Must have attention to detail and a proactive approach to support.
What's in it for you?
* Full-time employment visa
* Salary 4000 AED per month all-inclusive
* 30% employee discount
* 1 Work from home day
* Annual ticket allowance
* Health insurance
* Oppertunity to be a part of the most recognized brand in UAE
* Oppertunities for professional growth if you have what it takes to be a leader
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