Customer Service Roles - The Emirates Group

Job Purpose: Customer Service Roles The Emirates Group is a highly
profitable business comprising of Emirates Airline, the largest international
airline in the world and dnata, one of the world's biggest air services
providers. With our headquarters located in the cosmopolitan emirate of Dubai,
working with us puts you at the forefront of technological advances in the
aviation industry while offering you a dynamic lifestyle. If you're seeking a
position that will allow you to thrive professionally and develop your career
in aviation industry, look no further. There are openings for individuals who
are passionate about traveling and enjoy collaborating with customers and
colleagues across the world. We are looking for exceptional individuals who
can be a part of our Customer Service team. If successful, you will join an
extensive training program which include systems training and customer service
skills and then be allocated to an area across the group: Emirates Airport
Services, dnata, Marhaba Services and Contact Centre. Experience the
excitement of being on the front-line customer-facing roles with dnata,
Marhaba and Emirates Airport Services Agents, or work behind the scenes as a
Contact Centre Service Agent. You'll have the chance to work with a diverse
team of professionals, interact with people from all over the world, and make
a positive impact on the lives of travellers every day. Both full-time and
part-time opportunities are available, providing flexibility to fit your
lifestyle and career goals. Whether it be Emirates Airline or dnata, our goal
is to ensure that our customers experience service is consistent with the
Emirates Group high standards. During the hiring process, you can expect: •
Step ‎1 – Apply Submit your application and we’ll then send you an email to
confirm that we’ve received your application. • Step ‎2 – Review Our
Recruitment Team will review your application. • Step ‎3 – Video Interview and
Assessment If you’re shortlisted for the role, we’ll send you a link to our
on-demand, interactive and gamified video interview assessment via HireVue.
This is most critical part of the process and required if you want to progress
to the next stage. • Step ‎4 – Offer If successful, we’ll notify you an offer
of employment which will include the benefits package for your role.
Qualifications & Experience: Qualifications - Internal To be considered
for Customer Service roles, you must meet the following requirements: •
Fluency in both spoken and written English • Fluency in any other language is
a plus • A levels/High School certificate • Excellent interpersonal and
customer service skills • Willing to work in a shift environment • PC based
skills to operate Windows package (Microsoft Word/Excel/E-mail) • Willing to
wear uniform (Front-line customer facing roles) We have outlined below the
specific job details for each of our roles: I. Customer-facing Roles: Airport
Services Agent (EK/dnata) & Marhaba Services Agent As an Airport Service
Agent, you will be responsible for delivering top-notch customer service to
our valued passengers during check-in, boarding, and baggage handling. Your
dedication to provide a high-quality service experience will be integral to
ensuring our customers have a seamless and enjoyable journey from start to
finish. Our Marhaba Services Agents go above and beyond to provide exceptional
travel assistance services to our valued clients. Whether you are a VIP,
Marhaba client, an unaccompanied minor, or a passenger with special needs, we
are dedicated to ensuring that you receive the highest level of care and
attention throughout your journey. II. Back-office Role: Contact Centre
Services Agent As a Contact Centre Service Agent, you will have the important
role of being the voice of Emirates, providing our valued customers with
accurate and up-to-date information about our products and services. Your
ability to deliver exceptional customer service will be crucial in ensuring
that our customers feel valued and supported throughout their journey. Job
specific requirements: • Proficiency in English and at least one of the
following languages is a must-have requirement for this position: Arabic,
Czech, French, German, Italian, Japanese, Mandarin. • Customer and sales focus
to provide excellent service and close any sales opportunity.