Customer Service Roles

Job Purpose: Customer Service Roles The Emirates Group is a highly profitable
business comprising of Emirates Airline, the largest international airline in
the world and dnata, one of the world's biggest air services providers. With
our headquarters located in the cosmopolitan emirate of Dubai, working with us
puts you at the forefront of technological advances in the aviation industry
while offering you a dynamic lifestyle. If you're seeking a position that will
allow you to thrive professionally and develop your career in aviation
industry, look no further. There are openings for individuals who are
passionate about traveling and enjoy collaborating with customers and
colleagues across the world. We are looking for exceptional individuals who
can be a part of our Customer Service team. If successful, you will join an
extensive training program which include systems training and customer service
skills and then be allocated to an area across the group: Emirates Airport
Services, dnata, Marhaba Services and Contact Centre. Experience the
excitement of being on the front-line customer-facing roles with dnata,
Marhaba and Emirates Airport Services Agents, or work behind the scenes as a
Contact Centre Service Agent. You'll have the chance to work with a diverse
team of professionals, interact with people from all over the world, and make
a positive impact on the lives of travellers every day. Both full-time and
part-time opportunities are available, providing flexibility to fit your
lifestyle and career goals. Whether it be Emirates Airline or dnata, our goal
is to ensure that our customers experience service is consistent with the
Emirates Group high standards. During the hiring process, you can expect: •
Step ‎1 - Apply Submit your application and we'll then send you an email to
confirm that we've received your application. • Step ‎2 - Review Our
Recruitment Team will review your application. • Step ‎3 - Video Interview and
Assessment If you're shortlisted for the role, we'll send you a link to our
on-demand, interactive and gamified video interview assessment via HireVue.
This is most critical part of the process and required if you want to progress
to the next stage. • Step ‎4 - Offer If successful, we'll notify you an offer
of employment which will include the benefits package for your role.
Qualifications & Experience: Qualifications - Internal To be considered for
Customer Service roles, you must meet the following requirements: • Fluency in
both spoken and written English • Fluency in any other language is a plus • A
levels/High School certificate • Excellent interpersonal and customer service
skills • Willing to work in a shift environment • PC based skills to operate
Windows package (Microsoft Word/Excel/E-mail) • Willing to wear uniform
(Front-line customer facing roles) We have outlined below the specific job
details for each of our roles: I. Customer-facing Roles: Airport Services
Agent (EK/dnata) & Marhaba Services Agent As an Airport Service Agent, you
will be responsible for delivering top-notch customer service to our valued
passengers during check-in, boarding, and baggage handling. Your dedication to
provide a high-quality service experience will be integral to ensuring our
customers have a seamless and enjoyable journey from start to finish. Our
Marhaba Services Agents go above and beyond to provide exceptional travel
assistance services to our valued clients. Whether you are a VIP, Marhaba
client, an unaccompanied minor, or a passenger with special needs, we are
dedicated to ensuring that you receive the highest level of care and attention
throughout your journey. II. Back-office Role: Contact Centre Services Agent
As a Contact Centre Service Agent, you will have the important role of being
the voice of Emirates, providing our valued customers with accurate and up-to-
date information about our products and services. Your ability to deliver
exceptional customer service will be crucial in ensuring that our customers
feel valued and supported throughout their journey. Job specific requirements:
• Proficiency in English and at least one of the following languages is a
must-have requirement for this position: Arabic, Czech, French, German,
Italian, Japanese, Mandarin. • Customer and sales focus to provide excellent
service and close any sales opportunity.