Customer Service Roles

Job Purpose: Customer Service Roles The Emirates Group is a highly profitable
business comprising of Emirates Airline, the largest international airline in
the world and dnata, one of the world's biggest air services providers. With
our headquarters located in the cosmopolitan emirate of Dubai, working with us
puts you at the forefront of technological advances in the aviation industry
while offering you a dynamic lifestyle. If you're seeking a position that will
allow you to thrive professionally and develop your career in aviation
industry, look no further. There are openings for individuals who are
passionate about traveling and enjoy collaborating with customers and
colleagues across the world. We are looking for exceptional individuals who
can be a part of our Customer Service team. If successful, you will join an
extensive training program which include systems training and customer service
skills and then be allocated to an area across the group: Emirates Airport
Services, dnata, Marhaba Services and Contact Centre. Experience the
excitement of being on the front-line customer-facing roles with dnata,
Marhaba and Emirates Airport Services Agents, or work behind the scenes as a
Contact Centre Service Agent. You'll have the chance to work with a diverse
team of professionals, interact with people from all over the world, and make
a positive impact on the lives of travellers every day. Both full-time and
part-time opportunities are available, providing flexibility to fit your
lifestyle and career goals. Whether it be Emirates Airline or dnata, our goal
is to ensure that our customers experience service is consistent with the
Emirates Group high standards. During the hiring process, you can expect: •
Step ‎1 - Apply Submit your application and we'll then send you an email to
confirm that we've received your application. • Step ‎2 - Review Our
Recruitment Team will review your application. • Step ‎3 - Video Interview and
Assessment If you're shortlisted for the role, we'll send you a link to our
on-demand, interactive and gamified video interview assessment via HireVue.
This is most critical part of the process and required if you want to progress
to the next stage. • Step ‎4 - Offer If successful, we'll notify you an offer
of employment which will include the benefits package for your role.
Qualifications & Experience: To be considered for Customer Service roles, you
must meet the following requirements: • Fluency in both spoken and written
English • Fluency in any other language is a plus • A levels/High School
certificate • Excellent interpersonal and customer service skills • Willing to
work in a shift environment • PC based skills to operate Windows package
(Microsoft Word/Excel/E-mail) • Willing to wear uniform (Front-line customer
facing roles) We have outlined below the specific job details for each of our
roles: I. Customer-facing Roles: Airport Services Agent (EK/dnata) & Marhaba
Services Agent As an Airport Service Agent, you will be responsible for
delivering top-notch customer service to our valued passengers during check-
in, boarding, and baggage handling. Your dedication to provide a high-quality
service experience will be integral to ensuring our customers have a seamless
and enjoyable journey from start to finish. Our Marhaba Services Agents go
above and beyond to provide exceptional travel assistance services to our
valued clients. Whether you are a VIP, Marhaba client, an unaccompanied minor,
or a passenger with special needs, we are dedicated to ensuring that you
receive the highest level of care and attention throughout your journey. II.
Back-office Role: Contact Centre Services Agent As a Contact Centre Service
Agent, you will have the important role of being the voice of Emirates,
providing our valued customers with accurate and up-to-date information about
our products and services. Your ability to deliver exceptional customer
service will be crucial in ensuring that our customers feel valued and
supported throughout their journey. Job specific requirements: • Proficiency
in English and at least one of the following languages is a must-have
requirement for this position: Arabic, Czech, French, German, Italian,
Japanese, Mandarin. • Customer and sales focus to provide excellent service
and close any sales opportunity.
Salary & Benefits: We offer an attractive tax-free salary, paid in Dirhams,
the local currency of the UAE. The Dirham is linked to the Special Drawing
Right of the International Monetary Fund. It has been held constant against
the US dollar since the end of ‎1980 at a mid-rate of approximately US$‎1=
Dh3.‎66. Besides travel benefits normally associated with an airline, more
information on employee benefits is available within the 'Working Here'
section of this site. By viewing the 'Dubai Lifestyle' section in the site you
can also consider the benefits of Dubai as a location to live and work in.