Regional Office Manager - Dubai

Oliver Wyman is a global leader in management consulting. With offices in more
than ‎70 cities across ‎30 countries, Oliver Wyman combines deep industry
knowledge with specialized expertise in strategy, operations, risk management,
and organization transformation. The firm has more than ‎5,000 professionals
around the world who work with clients to optimize their business, improve
their operations and risk profile, and accelerate their organizational
performance to seize the most attractive opportunities.
Oliver Wyman is a wholly owned subsidiary of Marsh & McLennan Companies [NYSE:
MMC]. For more information, visit www.oliverwyman.com.
We are looking for a Regional Office Manager to manage and oversee all
facilioffice services in our Dubai, Abu Dhabi, Bahrain, South Africa & India
office locations.
This role involves managing our Reception team, Office Administration, BCD
travel, and AMEX expenses.
The Opportunity
As Regional Office Manager you will be responsible for managing and overseeing
all facilities management and office services in our Dubai, Abu Dhabi,
Bahrain, South Africa & India office locations.
Key Responsibilities of the role include:
* Overseeing the Office Services functions in Dubai, Abu Dhabi, Bahrain, South Africa and India
* Implementing new processes and policies, supporting local OS team members and handling all various kinds of OS-related requests, ensuring coverage across offices is maintained, approve and track attendance, conduct team meetings.
* Supporting the Regional Head of Office Services with recruiting, training of staff, feedback and delivery of performance reviews & development.
* Developing key relationships with local Office and Market Leaders
* Working with local & Regional MMC teams and sister companies to ensure requirements are met and efficient support to OW is provided
* Contributing to and/or managing local or regional projects - OS/RE related, as well as with an OW wide scope
* Liaising with the Regional Head and other Office Services Managers to ensure global strategy, policies and processes are adhered to and executed
* The delivery and provision of high-quality day-to-day operations of the office, providing a safe, clean and secure working environment at all times. Assisting in the development and maintenance of efficient and effective office systems
* Ownership of office configuration and day-to-day operation of all departments
* Working effectively with all departments and staff members to resolve issues, handle requests, queries and complaints, escalating to the Regional Head as required
* Management of facilities, security, equipment maintenance and cleaning within given local operating budgets
* Effective liaising with local building management, contractors, and regulatory agencies
* Overseeing business travel program (BCD) and corporate American Express program
* Facilities and RE budget tracking management
* Overseeing Health & Safety and Fire Safety processes and procedures adhering to all statutory compliances and MMC guidelines
* Supporting the Regional Head in the mobilization, delivery and coordination of building projects, renovations or refurbishments, and moves
* Regional Hub Marsh Insurance relationship - ensuring insurance policies are maintained. Escalation point for project related insurance.
* Collaborating and aligning best practices with Office managers in IMEA Region - supporting each other and provided necessary coverage to IMEA OS Manager when needed
What we 'd love to see from you -
* You'll have ‎5+ years' experience working in an Office Management/Facilities role
* International / remote Office and Facilities Management experience is essential as this role manages offices across our IMEA region
* ‎4+ years' experience in supervising an office services team, including a Reception team
* Strong vendor budget management experience is preferred
* Fluency in English (verbal and written) is essential
* Advanced knowledge of Microsoft Outlook, Word and Excel, plus working knowledge of PowerPoint, would be advantageous
* Experience in management consultancy or similar fast-paced industry would be an advantage, but is not essential
Additionally, you'll…
* Have excellent verbal and written communication skills and able to deal with people at all levels across a multicultural environment
* Be an experienced people supervisor capable of training, coaching and motivating talent
* Possess problem solving skills - you'll be able to work with other teams and staff members effectively to reach a viable solution and goal
* Be a elf-starter, strong initiative, confidence and ability to work with little guidance, whilst also being an effective team player
* Demonstrate strong Customer Service orientation
* Possess the ability to juggle several tasks at once, to prioritize and manage your own time
* Be creative, methodical and have excellent attention to detail
* Show a flexible can-do attitude, hard-working, cost conscious and results driven
Why join us at Oliver Wyman?
At Oliver Wyman, we lead with heart - we love what we do and have fun
while we do it! We also strive for breakthroughs by questioning, seeking
diverse perspectives, and finding powerful and sustainable solutions . If
you share these values and want to work as one and own our impact at the
same time, be brave and achieve the amazing with us!
* We're individuals who are self-starting, motivated, energetic, entrepreneurial about what we do
* We have the common aspiration to have an impact, leave a legacy and change the world. We have no interest in running a steady-state business. We want to build, grow and shape the environment around us
* We value an environment where every member of Oliver Wyman is encouraged and expected to voice his or her opinion
* We believe that to create a true meritocracy we need to remove artificial barriers to opportunity
* We value people whose lives balance work and non-work activities because we believe they are both more interesting colleagues and are able to make better contributions to the Firm.
* We push ourselves hard to deliver excellence, but we also work to extract the maximum benefit from the flexibility of a project-based business. We provide the ability to take career breaks for personal or family reasons. We fundamentally value each other's time and are sensitive to how it is used. We are an output not input-based culture, have respect for people's personal decisions, and believe that one's workload must be sustainable. We seek balance for ourselves and our colleagues.
Marsh & McLennan Companies and its Affiliates are EOE
Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers
and we encourage applications from neuro-diverse candidates