Product & Solutions Delivery Manager

PRODUCT & SOLUTIONS DELIVERY MANAGER, Middle East & Africa - based in
Dubai
Role Overview
Our technology led innovations across the firm have given us a leading
position and recognisable brand in the market. We have an ambitious programme
in place to continue to transform the way we deliver legal service solutions
for our clients and industrialise the innovative solutions we have created
thus far.
Our regional Product & Solutions Delivery Managers (PSDM) will be embedded
within practice teams across their assigned region to ensure they are well
positioned to understand the nuanced needs of the region.
* Asia-Pacific , covering offices in Australia, Hong Kong, mainland China, Singapore
* Middle East & Africa , covering offices in UAE, Qatar, Johannesburg, as well as partner firm office in Saudi Arabia
* Central Europe , covering offices in France, Germany, the Netherlands, Luxembourg, the Republic of Ireland and Spain
The Product & Solutions Delivery Manager (PSDM) will ultimately be responsible
for:
* assisting the regional leadership team (and Advanced Delivery Teams where they are in place in the region) in the strategic business planning around technology innovation, feeding into Group business plans in collaboration with Group aligned counterparts
* fostering a culture of innovative thinking, engagement and idea generation across the region
* the development, delivery and management of transformational change through application of new and existing legal technology products and solutions
* acting as the bridge between the legal teams and the firmwide technology services teams
* working with relevant teams to create, own and deliver a consistent and ongoing education programme about current technologies (platforms, products and solutions) available for use both internally and externally by our clients
* ensuring the legal teams are kept informed and updated on ongoing strategic technology programmes and projects, assisting in the change management process
Reporting
The role will report to the Head of Product & Solutions Delivery with a dotted
line into the Head of Region and/or Regional ADT Lead. They will also have
close working relationships with the leadership team in the region, their
practice group aligned PSDM counterparts, innovation champions within the
region, and the broader Technology Services teams.
Candidate Overview
We are looking for a results oriented individual with a strong drive for
quality and continuous improvement. A good understanding of legal technology
and how it can be applied to our clients, the firm and our work is crucial. In
addition, the ideal candidate will have the following experience:
* Previous experience working within a professional services environment is desirable; experience of working in the legal sector (private practice or in-house) is also helpful but not necessary.
* Previous experience of process mapping and improvement is desirable.
* Previous experience of delivering innovation and transformation in legal service delivery is desirable.
* Previous experience of implementing legal technology solutions to improve legal service delivery is desirable.
* Proven experience with client/stakeholder communication and relationship management.
* Proven experience working with technology and change teams using a matrix management approach.
What can we offer you?
* Agile working i.e. the opportunity to work from home, subject to diary commitments;
* ‎25 days annual leave entitlement and the opportunity to purchase or roll over ‎5 days;
* Contributory pension of up to ‎5%;
* Private healthcare policy for the successful candidate and immediate family;
* Death in service cover (‎4 x base salary);
* Eligibility to apply for an interest free season ticket loan, an interest free gym membership loan and/or an interest free rental deposit loan;
* Cycle to work scheme.
At Pinsent Masons we value diversity and inclusion. We are committed to
creating a better workplace where all our talent can succeed and feel like
they belong. We want to attract, retain and develop people at all levels and
encourage applications from all suitably qualified candidates whatever your
ethnicity, religion, age, physical or mental disability/ long term condition,
sexual orientation, gender identity or expression or any other characteristics
protected by local law in the jurisdictions in which we operate.
For any queries or for a copy of the full job description, please contact our
in-house recruiter, Sim Dhonsi. Please note we only accept CVs that are logged
on the Recruitment portal.
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