CUSTOMER AFFAIRS SUPERVISOR

؜ - ؜Dubai ؜ -

Job details

Job Purpose: Provide a comprehensive support service to the department, by
being the first point of contact for customer communication received through
all channels and endeavour to resolve the complaints.
Qualifications & Experience: Hospitality.Holidays : ‎3+ Years Degree or Honours
(‎12+‎3 or equivalent) : Experience in a customer service orientated department
of an Airline or Travel Agency. Knowledge/skills: Knowledge of a GDS is
preferred Experience with MARS, MACS and World Tracer is an advantage
Excellent knowledge of MS Office applications Excellent English communication
skills [spoken and written] Good customer service skills including the ability
to appease customers with complaints Good analytical skills including the
ability to analyse data Ability to remain composed and deal with pressurised
situations in a professional manner using tact and diplomacy
Salary & Benefits: Join us in a management role and enjoy an attractive tax-
free salary. On top of our generous travel benefits, including discounted
flights and hotel stays around the world, this managerial role also has an
excellent leave and healthcare package. That's on top of transport benefits,
life insurance and more.

Job Summary

  • Advertiser: The Emirates Group
  • Announcement date: 17/04/2023
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Dubai
  • Salary: -
  • Phone number: -

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