Job Purpose: JOB PURPOSE Effectively handle customer complaints, fully
investigate issues and service failures and provide a personalised response to
the customer using a variety of communication methods, to regain customer
confidence. Where required, recommend appropriate compensation or service
recovery. Make recommendations to the line manager to improve service
shortfalls confidence in order to ensure repeat business and sustain the
growth of Emirates.
Qualifications & Experience: MINIMUM
QUALIFICATIONS/EXPERIENCE/KNOWLEDGE/SKILLS Qualifications: Degree or Honours
(12+3 or equivalent) Experience : Airport Operations. Passenger Handling 5+
Years Knowledge/Skills: Knowledge/Skills: - Experience in a customer facing
role in airline or hospitality industry - Alternatively, experience can be in
a service industry, preferably travel related such as a travel agency, contact
centre - Experience with reservations, GDS and/or airport systems is an
advantage - Thorough knowledge of MS office applications such as MS Word and
Excel. - Excellent communication skills including fluency in formal Arabic and
English (spoken and written) - Report writing skills - Ability to remain
composed and deal with pressurised situations in a professional manner using
tact and diplomacy.
Job Purpose: Provide a comprehensive support service to the department, by being the first point of contact for customer communication received through all channels and endeavour to resolve the complaints. Qualifications & Experience: Hospitality.Holidays : 3+ Years Degree or Honours (12+3 or equ…
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