Agent, Wellness Experience

Agent, Wellness Experience
(‎7193)

At Atlantis, we exist to bring the extraordinary to every holiday and
experience through connection, empowerment, precision, care and warmth.
Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique
destinations full of life, wonder and surprise, where we seek to exceed our
guests' expectations at every possible turn.

Nestled between the calm turquoise waters of the Arabian Gulf and the majestic
Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island
in Dubai. With a sense of exhilaration and discovery, we create unforgettable
memories by providing guests the opportunity to discover an extraordinary
world filled with thrilling adventures. Whether we are designing a couple's
retreat or serving the extraordinary in one of our award-winning celebrity
chef restaurants, we approach everything with imagination to spark a sense of
courage, inspiration and innovation. This is not simply our job, it's our
passion.

About The Role
Are you a lively and enthusiastic individual, passionate about the Wellness
industry? Do you enjoy interacting and creating amazing experiences for our
guests? Atlantis, The Palm is looking for an experienced candidate to join our
team of dynamic wellness professionals. In this capacity you will have the
opportunity to flaunt your spa product knowledge whilst enhancing your skill
set in this highly anticipated spa and wellness facility.

As a Wellness Experience Agent, your main priority is to warmly welcome guests
via all means of contact points and be knowledgeable on all products and
services offered at the facility. As the face of the spa, you have first
contact with guests, so need to have a naturally engaging, approachable and
professional demeanor and act with emotional intelligence when consulting with
guests about their personal information. You will display strong task
management skills as you seamlessly coordinate and communicate guests requests
and movement within the facility and deliver a ‎5 star guest experience. You
will strive to create emotional connections with our guests that will draw
them back again and again whilst simultaneously exercising strong
interpersonal and sales techniques.

About You
It is essential that you have previous experience in either a high-end day
spa, resort or hotel spa, or alternatively, prior work history in front
office, guest relations, club lounge, hotel reservations or similar
environment. Impeccable personal presentation and grooming are essential in
this role, as is the ability to read a social situation and deliver a first-
class spa experience. Computer literacy is imperative, and fluency in English
is a must.

Atlantis Dubai is an iconic entertainment destination comprised of two world-
class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an
unbeatable opportunity for you to grow and develop in your career. Join a team
that is adventurous, creative, warm-hearted and extroverted. We believe in
making our guests happy beyond anything they have ever imagined. We wow them
at every turn and create memories that will last a lifetime. You will be at
the heart of this vision, to constantly innovate to deliver Amazing
Experiences and Everlasting Memories.