Key responsibilities:
* Developing and executing strategies to position DP World as port of choice for shipping lines and Cargo owners (BCOs)
* Expanding market share by attracting new businesses including shipping lines and BCOs
* Ensuring the retention of existing businesses by providing best in class services.
* Developing the budget in line with the company strategic plans to meet the financial objectives, increasing profitability and generating new revenue streams.
* Managing and meeting customers relevant expectation and complying with SLAs
* Ensuring the Terminal partnering program (TPP) is implemented and measured as per agreement.
* Manage the internal and external stakeholders so that the service DP World delivered to its customers is in line with the customer's requirements.
* Develop stickiness strategy to retain and attract BCOs to use DP World P&T facility as Port of Choice
* Continuously loo for profitable business opportunities, developing new product ad find new market
* Identifying customers' needs and turn it to opportunities
* Develop Multi-modal logistical solutions including Last, middle and first miles
* Drive DP World logistics business growth to ensure optimum utilization of the logistics services.
* Develop strategies to promote DP World Digital Services
* Maximize customer adoption and usage of DP World Digital Services
* Develop profitable associations with relevant stakeholder by promoting DP World Digital services
* Enhance Customer Relationship Management (CRM) to incorporate all commercial processes and systems as part of overall commercial strategy to attract and retain customers.
* Improve and re-engineer business processes through innovation and application of technology to provide better customer services and enhanced business transactions.
* Building strong, profitable and long-term client relationships
* Conduct internal audits to ensure processes and procedures followed are in accordance to DP World standards and in line with required ISO procedures.
* Identify/introduce appropriate technology to organize, automate and synchronize business processes to deliver effective services
* Design, build, evaluate, improve, and deploy BI solutions (Dashboards)
* Maintain data analytics platforms, and create visualizations and reports for requested projects
* Develop Business analysis platform to display the market performance (Macro/Micro economics)
* Perform other related duties as assigned
* Promote and demonstrate positive behaviours in harmony with DP World's Principals.
* Accountable for leading, mentoring and team engagement.
* Providing direction, promoting collaboration and ensuring the team are enabled to achieve goals and objectives of the business
* Measure and monitor performance against critical criteria, policy and guidelines established by DP World
* Ensure compliance to DP World, Environment, Health, Safety, Security & IT policies and procedures.
* Understand and adhere to DP World's Code of Conduct and Ethics policies
* Ensure adherence to DP World standards and policies.
* Ensure data security is maintained to protect the privacy and interest of clients and key stakeholders.
* Manage team of professionals and disseminating knowledge through continuous learning and development.
* Perform other related duties as assigned by the line manager
Job requirements:
* Qualifications : Bachelor's/ Master's degree in business administration/logistics and supply chain/commerce
* Experience : Minimum 10 to 15 substantial years of experience in handling commercial activities, broad customer-based relationship management, knowledge of shipping lines, agents, traders, Logistics, supply chain management and related activities
* Competencies and skills :
* Proficiency with shipping industry Shipping Lines and agents, the logistics industry as well as the Trading industry
* Commercial Port system application- E-Services, EDI, CRM
* Proficient in MS Office applications (Excel & Word)
* Excellent interpersonal, communication, critical thinking, and problem-solving skills, and confidence to operate in a customer-centric manner and advanced in English
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