EDSP / XPT CRM

• The candidate should have +‎5 yrs of experience in sales or field account management with a knowledge & understanding of finance and logistics operations.


• He/she should have a team handling experience of +‎5 employees.


• Business & channel development experience is desired.


• Ability to Deep Dive and develop innovative ideas for process challenges.


• Experience using and communicating performance metrics


• Proven ability to influence others without having positional authority


• Strong verbal and written communication skills are a must.


• Strong Bias for great customer service: Be able to effectively think from customers' perspectives and bring these perspectives into process and product improvements. Be the champion for developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects for all stakeholders


• Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.

Amazon.com strives to be Earth's most customer-centric company where people
can find and discover virtually anything they want to buy online. By giving
customers more of what they want - low prices, vast selection, and convenience
- Amazon.com continues to grow and evolve as a world-class e-commerce
platform. Amazon's evolution from Web site to e-commerce partner to
development platform is driven by the spirit of innovation that is part of the
company's DNA. The world's brightest technology minds come to Amazon.com to
research and develop technology that improves the lives of shoppers and
sellers around the world.

We are making significant investments for the long term - building our
Fulfillment and Transportation infrastructure as well as the leadership team.
The Channel Relationship Lead role will help on executing, maintaining and
improving the overall program strategy on KSA and UAE. We seek a highly
skilled and motivated leader to act as a custodian of the EDSP / XPT processes
and manage the delivery network to ensure above par customer experience. This
is an exciting opportunity to join a new team in a rapidly growing area within
Amazon. An ideal candidate should have an extensive background in Operations,
Supply Chain, Account Management and cross-functional leadership (matrix
organisation) for driving improvement.

Key job responsibilities
* Maintain channel Quality with timely intervention to improve performance of low performing nodes and partners
* Builds capability of service partners to manage peak variations
* Ability to travel up to ‎25% within KSA and UAE. Field visit, coach & connect with CTL & EDS/XPT team on improving performance & relationship management (Work's With/‎1:1).
* Safety audits- Conduct regular Node safety audits, set goals for continuous process improvement.
* Act as the custodian of the processes & SOPs for the allotted program and consistently challenge and innovate to improvise the existing ones. Provide out of the box solutions for to enhance quality standards, reduce waste, and eliminate unnecessary work.
* Ensure new processes are communicated to relevant stakeholders and implemented in a timely manner and are standardized across locations. Perform continuous process evaluation to ensure sustainment

• MBA/Masters Degree in relevant area from a world class institution


• Relevant experience in Operations, Supply Chain, Transportation Logistics, Distribution or Program Management