ADMINISTRATOR-ON-DUTY

On behalf of Hospital Administration, ensures that all routine Hospital
operational activities during off duty hours, weekends, and holiday are
performed in accordance with hospital policy and Administrative requirements.
Acts upon matters of urgent nature, which could not be postponed until normal
duty hours for Hospital Administration. Serves as the principal contact person
on behalf of Hospital Administration during off duty hours, weekends and
holidays.

Essential Responsibilities and Duties

‎1. Maintains an effective AOD monitoring system of any deficiencies and
complaints related to Medical Staff, responses to patient needs, and Hospital
operations during off-duty hours, weekends and holidays.
‎2. Serves as the principal contact person on behalf of Hospital
Administration during off-duty hours, weekends and holidays. Serves as
Administrator-on-Call.
‎3. Directs the Hospital operational activities performed during off-duty
hours, weekends and holidays, which includes:
A. Assists in handling of cases where patients are not eligible for tertiary
care facilities.
B. Ensures that all necessary arrangements of VIP patients, visitors and
patients' relatives meet hospital policies and procedures in coordination with
the Protocol Services.
C. Maintains an effective inter-intra departmental communication with Hospital
departments and professional staff.
D. Acts promptly and appropriately on all Hospital correspondence and calls
received after working hours, during weekends and holidays.
E. Arranges with concerned Supply Chain Management staff for pick-up of urgent
or perishable shipments arriving on off-duty hours, during weekends and
holidays.
F. Ensures smooth operation of all Hospital operations including facilities
and maintenance related issues.
G. Assists Hospital staff with emergent problems abroad and/or emergent
exit/re-entry visa.
‎4. Submits to the Chief Operating Officer (COO) and Executive Director,
Medical and Clinical Affairs (ED-MCA) a daily report relating to Hospital
operations during off-duty hours, weekends an holidays.
‎5. Establishes and maintains a staff rotation schedule to cover AOD during
off-duty hours, weekends and holidays.
‎6. Monitors enforcement of administrative admissions criteria for Hospital
inpatients through Department of Emergency Medicine and other sources.
‎7. Acts on emergency matters during off-duty hours, weekends and holidays
concerning Hospital employee/dependents with or without coordination with the
concerned signatory authority, as appropriate.
‎8. Assists the Administrator of the Department of Emergency Medicine during
off-duty hours, weekends and holidays.
‎9. Coordinates with Security Supervisor regarding emergency issues and
patient safety.
‎10. Assists the Medical Administrator-on-Call regarding all medical issues
including medical conflicts, referrals and patient care issues.
‎11. Coordinates with Nursing Supervisor for inpatient complaints.
‎12. Assists Case Management personnel and Admission Office with discharges,
transfer and admission of patient.
‎13. Assists official Hospital's guests and international visiting professors
and speakers in any international or national conferences and symposiums.
‎14. Receives VIPs when Protocol Staff is not available.
‎15. Receives all incoming calls directed to the Chief Executive Officer
(CEO), COO, ED,MCA, and other Hospital Administration staff during off-duty
hours, weekends and holiday.
‎16. Collects and analyses pertinent information and makes recommendations to
improve the Hospital operation and submit summary report/s as
needed/requested.
‎17. Participates in self and Hospital's quality improvement plan preferred.

Education

Master's or Bachelor's Degree in Hospital/ Business Administration, Public
Relations, or other related discipline is required.

Experience Required

Three (‎3) years of related experience in Public Relations, Patient Services/
Relations, or other related field with Master's, or five (‎5) years with
Bachelor's Degree is required.

Other Requirements(Certificates)

• Saudi National only.


• Bilingual Arabic/English is required.


• Computer skills are essential.