Additional details
Level
P2
Requirement location
Saudi Arabia - Jeddah
Number of Position
1
Employment type
ML
Cluster/Group
Microland Delivery
Business Unit
RUN - MIDDLE EAST
Department
Field Services - Tech Ops
Job Description
1. Hardware & Software Management
a. Monitor the successful operation of all workstations by providing technical
expertise and detailed analysis.
b. Monitoring CPU, memory and hard disk utilization.
c. L2 troubleshooting for all software & hardware problems using remote
capture tools.
d. Monitoring the event viewer and generating reports
2. Endpoint Security
a. Native & third-party antivirus management.
b. Troubleshoot update issues.
c. Execute remediation (as per advisory) incase of threat.
d. Monitor using AV console(server/database) as defined in SOP
3. Client Applications:
a. Install, Configure and troubleshoot client applications independently.
b. Support script development, creation, updation and maintenance of
applications Technical Skills:
a. Network Components, Devices (F)
b. Systems Administration (F)
c. MS Exchange Server (F)
d. Storage & Backup Administration (F)
e. Endpoint Security (F)
f. Identity & Access Management (F)
Behavioral Skills:
a. Email Communication, Presentation, Public Speaking(F)
b. Interpersonal Skills, Nurturing Relationships (A)
c. Customer Service Orientation, Business Appreciation (A)
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