HIC Coordinator

؜ - ؜جدة ؜ -

Job details

(2200EJA)
Saudi Arabia-Western Province-Jeddah | Full-time | Permanent | Flexible
Working Times


Role Purpose


Scope


S ystem Management / Reporting


To have a good command on HIC (DHL Application) in order to enter BAD
addresses shipments accurately and timely in the system. Ensuring all
shipments are scanned with appropriate checkpoint and comments on daily basis
until it is hold in operation.


Shipment Processing


Liaise with base operation to ensure all bad address shipments get sorted to
Undeliverable department. Contact consignee and Shipper (in case of domestic
shipments) to obtain detail addresses. Print and attach CAMS/ADVANCE labels
with complete address to the shipments and forward to courier followed by the
update in the system.


Tracing / Escalation


Escalate to international origins of unresolved international shipments
through GEMA (DHL Application) and follow up on daily basis.


CAMS/ ADVANCE Update


Ensure all the new addresses, which are obtained after consignee contact get
update in the CAMS/ADVANCE for future reference.


Communications


Ensure all mails are actioned on time & Drive tool is updated regularly for
shipment DS process.All CC shipments to be confirmed by cnee prior to agree
CC.


Budgeted turnover year


Size of Budget (year)


Nb of FTEs


Nb of Direct / Dotted Line reports


Nb of countries


Other relevant dimension


Ensure effective and timely processing of inbound bad address shipments.
Making sure all shipments are investigated and resolved in the shortest
possible time.



  • Competencies


MAJOR CHALLENGES


To work against time in order to get all bad addresses shipments out of the
department before each cycle and maintain MAPS database of all new customer
address obtained after contact.



  • DEGREE OF SUPERVISION


Undeliverable Leader / Base Operations Supervisor



  • PERSON SPECIFICATION


‎3.1 Education


High Secondary Education.


‎3.2 Experience


At least ‎2 years experience working as courier or base operation.


‎3.3 Technical Knowledge/Skills


Good English (written and spoken).
Good local and international geographical knowledge.
Computer literacy preferrable.
HIC (Dhl Application) usage and its functions.


Role Purpose


Scope


S ystem Management / Reporting


To have a good command on HIC (DHL Application) in order to enter BAD
addresses shipments accurately and timely in the system. Ensuring all
shipments are scanned with appropriate checkpoint and comments on daily basis
until it is hold in operation.


Shipment Processing


Liaise with base operation to ensure all bad address shipments get sorted to
Undeliverable department. Contact consignee and Shipper (in case of domestic
shipments) to obtain detail addresses. Print and attach CAMS/ADVANCE labels
with complete address to the shipments and forward to courier followed by the
update in the system.


Tracing / Escalation


Escalate to international origins of unresolved international shipments
through GEMA (DHL Application) and follow up on daily basis.


CAMS/ ADVANCE Update


Ensure all the new addresses, which are obtained after consignee contact get
update in the CAMS/ADVANCE for future reference.


Communications


Ensure all mails are actioned on time & Drive tool is updated regularly for
shipment DS process.All CC shipments to be confirmed by cnee prior to agree
CC.


Budgeted turnover year


Size of Budget (year)


Nb of FTEs


Nb of Direct / Dotted Line reports


Nb of countries


Other relevant dimension


Ensure effective and timely processing of inbound bad address shipments.
Making sure all shipments are investigated and resolved in the shortest
possible time.



  • Competencies


MAJOR CHALLENGES


To work against time in order to get all bad addresses shipments out of the
department before each cycle and maintain MAPS database of all new customer
address obtained after contact.



  • DEGREE OF SUPERVISION


Undeliverable Leader / Base Operations Supervisor



  • PERSON SPECIFICATION


‎3.1 Education


High Secondary Education.


‎3.2 Experience


At least ‎2 years experience working as courier or base operation.


‎3.3 Technical Knowledge/Skills


Good English (written and spoken).
Good local and international geographical knowledge.
Computer literacy preferrable.
HIC (Dhl Application) usage and its functions.


Posting Legal Entity SNAS Postal Est.

Job Summary

  • Advertiser: DHL Express
  • Announcement date: 13/11/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: جدة
  • Salary: -
  • Phone number: -

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