Sr. Customer Service Representative

؜ - ؜الكويت ؜ -

Job details

Long Description Job Summary
The Customer Service Representative is the first point of contact between
Enaya Insurance Company and claims customer service team.
Job Responsibilities


Answer inbound calls and handle/solve customer queries and issues ensuring a
high level of customer satisfaction


Make outbound calls as required


Receiving motor claims related call


Claims registration call


Claims complaint


Claim inquiry


Register claims on system


Taking the claims registration data from the client via phone calls or email


Adding the data to premia


Sending text message to the client with his claim reference number


Send Substitute cars requests to RAC as required from claims team officers


Requesting Substitute car f from RAC via our fleet
Claims registry for walk in customers (backup)
Sending claim common survey request to TPL companies


Candidate Requirements
High school diploma or equivalent; college degree preferred
Proven customer support experience
Strong phone contact handling skills and active listening
Familiar with CRM systems and practices
Customer orientation and ability to adapt/respond
Excellent communication skills
Ability to multi-task, prioritize and manage time effectively


Education

Job Summary

  • Advertiser: Alghanim Industries
  • Announcement date: 09/01/2023
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Salary: -
  • Phone number: -

More jobs like this

الكويت
17/11/2022

Long Description Job Summary The Customer Service Representative in this department will be responsible for the study and assessment of the insurance policies in the Motor Underwriting Department. Job Responsibilities Ensure timely and accurate preparation and delivery of policies and endo…

الكويت
01/03/2023

Long Description Job Summary The Customer Service Representative in this department will be responsible for the study and assessment of the insurance policies in the Motor Underwriting Department. Job Responsibilities * Ensure timely and accurate preparation and delivery of policies and end…

الكويت
05/07/2023

Job Summary The Customer Service Representative in this department will be responsible for the study and assessment of the insurance policies in the Motor Underwriting Department. Job Responsibilities * Ensure timely and accurate preparation and delivery of policies and endorsements in comp…

الكويت
30/09/2022

Job Description Organon is a Women's Health Company that believes in a better and healthier every day for every woman! We are a passionate, global community of thousands dedicated to redefining the future of women's health. Our mission is to deliver impactful medicines and solutions for a healthier…

Alexandria
14/05/2022

You're now applying on job, Please send real and updated information. **Job Code:** #CSR05 **Type:** full-time **Responsibilities:** * Resolve customer complaints via phone, email, and social media. * Attracts potential customers by answering product and service questions * Maintains cust…

Sharjah
15/05/2022

Our client, one of the leading companies in the dermatology and health field, is currently looking for a Customer Service Representative to be based in Sharjah, UAE. In this role, you will be responsible for: * Answering questions about products or the company * Asking questions to u…

الكويت
16/06/2022

Job Summary The first point of claiming with Enaya and claims customer service Job Responsibilities Receiving motor claims related call Claims registration call Claims complaint Claim inquiry Register claims on system Taking the claims registration data from the cl…

Abu Dhabi
17/06/2022

**Job Responsibilities:** * Maintaining a positive, empathetic, and professional attitude toward customers at all times. * Responding promptly to customer inquiries. * Communicating with customers through various channels. * Acknowledging and resolving customer complaints. * Knowing our p…

Dubai
23/05/2022

Supports customer service activities and initiatives for a limited number of products, services or clients. **Job title:** Customer Service Representative **Job Description:** Supports customer service activities and initiatives for a limited number of products, services or clients. **Location:** D…

Dubai
10/06/2022

**About us** Udrive is UAE's leading pay-per-minute car-sharing service provider. Udrive began its journey 4 years ago to provide commuters with an innovative self- drive mobility solution to bridge the gap in the transportation industry in the MENAT region. Office Location: Dubai Internet City, Du…

اللغة: العربيّة