Long Description Job Summary
The Customer Service Representative is the first point of contact between
Enaya Insurance Company and claims customer service team.
Job Responsibilities
Answer inbound calls and handle/solve customer queries and issues ensuring a
high level of customer satisfaction
Make outbound calls as required
Receiving motor claims related call
Claims registration call
Claims complaint
Claim inquiry
Register claims on system
Taking the claims registration data from the client via phone calls or email
Adding the data to premia
Sending text message to the client with his claim reference number
Send Substitute cars requests to RAC as required from claims team officers
Requesting Substitute car f from RAC via our fleet
Claims registry for walk in customers (backup)
Sending claim common survey request to TPL companies
Candidate Requirements
High school diploma or equivalent; college degree preferred
Proven customer support experience
Strong phone contact handling skills and active listening
Familiar with CRM systems and practices
Customer orientation and ability to adapt/respond
Excellent communication skills
Ability to multi-task, prioritize and manage time effectively
Education
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