Job Summary
The first point of claiming with Enaya and claims customer service
Job Responsibilities
Receiving motor claims related call
Claims registration call
Claims complaint
Claim inquiry
Register claims on system
Taking the claims registration data from the client via phone calls or email
Adding the data to Premia
Sending text message to the client with his claim reference number
Send Substitute cars requests to RAC as required from claims team officers
Requesting substitute car from RAC via our fleet
Claims registry for walk in customers (backup)
Sending claim common survey request to TPL companies
Candidate Requirements
Proven customer support experience
Strong phone contact handling skills and active listening
Familiar with CRM systems and practices
Customer orientation and ability to adapt/respond
Excellent communication skills
Ability to multi-task, prioritize and manage time effectively
High school diploma or equivalent; college degree preferred
Education High School / Diploma
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