Customer Service Representative

؜ - ؜الكويت ؜ -

Job details

Job Summary
The first point of claiming with Enaya and claims customer service
Job Responsibilities


Receiving motor claims related call


Claims registration call


Claims complaint


Claim inquiry


Register claims on system


Taking the claims registration data from the client via phone calls or email


Adding the data to Premia


Sending text message to the client with his claim reference number


Send Substitute cars requests to RAC as required from claims team officers


Requesting substitute car from RAC via our fleet


Claims registry for walk in customers (backup)


Sending claim common survey request to TPL companies


Candidate Requirements


Proven customer support experience


Strong phone contact handling skills and active listening


Familiar with CRM systems and practices


Customer orientation and ability to adapt/respond


Excellent communication skills


Ability to multi-task, prioritize and manage time effectively


High school diploma or equivalent; college degree preferred


Education High School / Diploma

Job Summary

  • Advertiser: Alghanim Industries
  • Announcement date: 16/06/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Salary: -
  • Phone number: -

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