Team Leader (Birthday Celebrations) - Kidzania - Kuwait

Job no: MRF10806
Location: Kuwait
Avenues Mall Al Rai-Phase ‎3
Kidzania
KidZania, an award-winning concept, takes interactive entertainment and
learning to an entirely new level by combining role playing with real life.
Globally recognised for its unique blend of entertainment and education
(edutainment), KidZania creates a fun children-centric city experience
designed to educate and inspire children up to ‎14 years old - from arriving at
the airport, to visiting a city center, to exploring the city streets.
KidZania replicates the real world in a safe and self-contained over ‎7,000
square metre children-sized city. As in the real world, children choose
activities - such as being a police officer, doctor, journalist or a
shopkeeper - and earn money which they can then spend or save. KidZania
operates just like a real city complete with buildings, paved streets,
vehicles, a functioning economy and recognisable destinations in the form of
"establishments" sponsored and branded by leading multi-national and local
brands. The facilities are designed to educate through experience, fostering
the development of life skills, but from a children perspective - it's all
about fun! Our staff are energetic, creative and committed to ensuring all
visitors enjoy their time at the park. Above all, every employee is passionate
about the land of cool kids: KidZania.
Role:
* Promote birthday packages via social media or by calling the customers.
* Provide information and details to the customer regarding all the packages including cost, schedule and respective services etc.
* Park tour services related to the birthday flows and venues.
* Establish agreements with the customer for the birthday package.
* Verify and settle down payments from the customer.
* Plan and coordinate the party schedule, food, souvenirs for the giveaway etc.
* Carry out the advance payment & final payment including extra service charges of the party.
* Place the order for the cakes via and necessary orders for the birthday party.
* Prepare and update sales revenue and sales report of the parties held.
* Welcome and support the customers during the event.

Knowledge:
* Brand and product knowledge
* Management
* Operational knowledge
* Languages (Arabic and/or English to assist the customers)
* MS Office
Experience:
* Preferred experience in Entertainment background or experience in organizing events.
Skills:
* Leading a team in an entertainment environment
* Customer centered
* Excellent communication (Arabic is must)
* Training
* Abilities to work unsupervised
* Excellent Arabic and /or English spoken
* Assertive, confident and creative
* Sense of anticipation
* Tenacious, intent to succeed, positive mind, finisher, sense of details
* Solutions maker / overcoming obstacles
* Visionary, inspiring others and team motivator, skills developer
About Us:
Alshaya Group is a dynamic family-owned enterprise which was first established
in Kuwait in ‎1890. With a consistent record of growth and innovation, Alshaya
Group is one of the world's leading brand franchise operators, offering
customers an unparalleled choice of well-loved international brands,
including: Starbucks, H&M, Mothercare, Debenhams, Cos, American Eagle
Outfitters, P.F. Chang's, The Cheesecake Factory, The Body Shop, M.A.C,
Victoria's Secret, Boots, Vavavoom, Pottery Barn and KidZania.

Alshaya Group's portfolio extends across MENA, Russia, Turkey, and Europe,
with thousands of stores, cafes, restaurants and leisure destinations, as well
as a growing online and digital business.

Operating in multiple sectors including Fashion, Food, Health & Beauty,
Pharmacy, Home Furnishings and Leisure & Entertainment, Alshaya Group
colleagues are united by a commitment to delivering great customer service and
brand experiences.

Fresh, modern, and relevant, Alshaya's constantly evolving retail portfolio
reflects the choices and lifestyle of its customers. From flagship stores and
restaurants in prestige malls, to local coffee shops, drive-thrus and online,
Alshaya Group brings customers the brands they love in the places they want to
be.
Advertised: ‎05 Sep ‎2022 Arab Standard Time
Application close: ‎04 Oct ‎2022 Arab Standard Time