Team Leader

؜ - ؜الكويت ؜ -
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Job details

Job Requirements:



  • Diploma Or equivalent experience.

  • Good knowledge of Card operations (Regulations of Visa, MC etc …).

  • Knowledge of Accounting and Bookkeeping.

  • Knowledge of settlement and billing processes.

  • ‎8+ years of direct sales experience in retail banking.

  • ‎5+ years in cards operations or equivalent experience.

  • ‎3+ years of proven experience in managing a sales team.

  • Experience in using systems.

  • Accounting and recording experience.

  • Excellent sales and customer service skills.

  • Fluent in Arabic and English.


Job Responsibilities:



  • People management Manage, motivate and develop individual employees and the team in line with people policies & practices. Communicate operational procedures.

  • Revenue and Targets Manage the allocation of sales targets and communicate sales plans and tactics to team members

  • Sales Support Assess customers trends and provide the team with selling information and mentor the team in meeting daily targets for new business.

  • Cross selling supervision Ensure team members are briefed on potential clients etc. and have professional sales aids and presentations.

  • Teams provision Supervise tele-sales and ensure the team focuses on required sales and clients e.g. Kuwaiti salaried customers.

  • Business Relations Validate contacts and referrals for the aim of converting.

  • Customer Management Authorize customer services by reviewing credit rating and ratifying the intensity of customers risk exposure and handle escalations on customer complaints


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Job Summary

  • Advertiser: Expertise Recruitment ME
  • Announcement date: 21/06/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Salary: -
  • Phone number: -

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