System Improvement Specialist - ( 2200000T )
Description
Job Purpose
To improve endpoint services, manage IT Service Improvement Projects, and
owner endpoint applications
Job Accountabilities:-
Business Specific
* Analyze performance of Endpoint management administrators activities, identify problem areas, and deliver solutions to enhance quality of service toprevent future problems.
* Establishing endpoint level security administration and implementation of a system to avoid any breach of security and hacking
* Assist in the development and implementation of IT Service continuous programs for assigned IT Group divisions.
* Align Endpoint management activities with Information technology group objectives to achieve strategic initiatives.
* Participate in project planning and delivery including implementation, and testing.
* Review and recommend improvement initiatives that impact IT customer satisfaction and relationships.
* Take part in the development of IT Infrastructure and operation budget, SLAs, and projects.
* Perform a variety of tasks within the general scope of the job and others as assigned by the management
* Get involved in Business initiatives with IT for upcoming implementation and new solutions for end-users
Generic
Policies & Procedures:
Implements approved departmental policies, processes, procedures and provides
instructions to subordinates and monitors their adherence so thatwork is
carried out in a controlled manner
Corporate Governance:
Ensure compliance with all CBK, GB operational procedures, Risk and AML
policies
Key Performance Indicators
* Promptness in answering to queries Relevance of information provided
* Consistency in maintaining adequate turnaround time on query / complaint resolution
* Effectiveness in maintaining inter departmental coordination
* Overall employee satisfaction levels (measured by internal surveys)
* Adherence to banks overall policy and IT procedures
Qualifications
Bachelors Degree / Advanced Diploma in IT/ Computer science
Knowledge
IT Service Management process and practice.
IT organization models. Awareness of critical banking processes
Experience
2 - 3 years experience in a similar role, in a professional office environment
Primary Location : Kuwait
Job : Entry Level Jobs
Organization : IT Service & Support
Schedule : Regular
Shift : Standard
Job Type : Full-time
Day Job
Job Posting : Apr 10, 2022, 4:52:56 AM
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