SDSL Account Angel

؜ - ؜Cairo ؜ -

Job details

Description


Band H1
* Initiate the implementation cycle for fixed connectivity solutions requests across all segments according to the agreed SL.
* Interacts on daily basis with all stake holders to ensure workflow accuracy.
* Review the customers' requirements with Vodafone fixed network devices to avoid wrong transactions that leads to financial negative impact on Vodafone revenues.
* Validate the customers' acceptance forms including customers' confirmation, acceptance date and the technical data.
* Handover the customer's connections to Fixed support technical support.
* To activate the billing for customers' requests in timely manner to avoid wrong transactions that leads to financial negative impact on Vodafone revenues
* Add and activate customers' monitoring connections on the ticketing tool back-office portal.
* Act as a focal point externally (customers) and internally for service termination requests to avoid any negative impact on Vodafone revenues.


Qualifications



  • Communications/ Computer Science Engineering Technical background

  • Certificates: CCNA (Cisco Certified Network Associate)

  • Experience in handling all types of VF-fixed Solutions customers' setups.

Job Summary

  • Advertiser: Vodafone
  • Announcement date: 22/02/2023
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Cairo
  • Salary: -
  • Phone number: -

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