Technical Support Professional-AIX

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To
code. To consult. To think along with clients and sell. To make markets. To
invent. To collaborate. Not just to do something better, but to attempt things
you've never thought possible. Are you ready to lead in this new era of
technology and solve some of the world's most challenging problems? If so,
lets talk.

Your Role and Responsibilities
As a member of the AIX Technical team, job responsibilities include the
demonstration of exceptional communication skills (verbal and written) to IBM
clients, other IBM employees, and IBM management, timely updates for client
situations, ability to effectively manage multiple complex situations, and
deep technical product knowledge.

The person hired for this position will work within the AIX Technical team
based in Egypt.

The successful encumbent will be servicing clients across US, therefore
fluency in one or more of the following languages is required as a secondary
language: French/German/Italian/Spanish.

Required Technical and Professional Expertise
Required Professional and Technical Expertise :

• At least ‎1 years experience working in the area of Customer support


• Language skills: Fluency in English; written and oral


• Secondary language: Italian/French/Spanish/German


• Technical skills: Basic knowledge of Operating Systems (UNIX and Linux);


• Bachelors Degree; Computer Science or Software Engineering preferred
  Personal skills:


• Excellent communication skills (both verbal and written)


• Excellent organizational skills


• Good analytical and problem solving skills


• Ability to work within a team


• Strong customer driven focus


• Good presentation skills


• Ability to listen to clients and understand both situational and technical issues


• Focused & Results orientated


• Accuracy and attention to details


• Flexibility to work night shifts ( from ‎12 AM - ‎9 AM)
  A person interested in this role should have the desires to become a world
  wide technical expert in one or more components with leading edge, open
  source, cloud and virtualization technologies and frameworks while becoming an
  effective communication channel between IBM clients and IBM management.

Preferred Technical and Professional Expertise
Language skills: Fluency in French, German, Italian or Spanish;
Technical skills:
C and UNIX / Linux shell script programming;
AIX operating system; AIX (or UNIX / Linux) networking, file systems, security
and administration;
Working knowledge of common administration and debugging tools;
Additional consideration for existing knowledge of IP Security (IP);
Additional consideration for existing knowledge of IBM support tools and
processes

About Business Unit
IBM Systems helps IT leaders think differently about their infrastructure. IBM
servers and storage are no longer inanimate - they can understand, reason, and
learn so our clients can innovate while avoiding IT issues. Our systems power
the world 's most important industries and our clients are the architects of
the future. Join us to help build our leading-edge technology portfolio
designed for cognitive business and optimized for cloud computing.

Your Life @ IBM
Are you craving to learn more? Prepared to solve some of the world's most
unique challenges? And ready to shape the future for millions of people? If
so, then it's time to join us, express your individuality, unleash your
curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own
path, and uses their expertise to help co-create and add to our story.
Together, we have the power to make meaningful change - to alter the fabric
of our clients, of society and IBM itself, to create a truly positive impact
and make the world work better for everyone.

It's time to define your career.

About IBM
IBM 's greatest invention is the IBMer. We believe that through the
application of intelligence, reason and science, we can improve business,
society and the human condition, bringing the power of an open hybrid cloud
and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since ‎1911, we are not only one of the largest
corporate organizations in the world, we're also one of the biggest technology
and consulting employers, with many of the Fortune ‎50 companies relying on the
IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial
intelligence, quantum computing and blockchain. Now it's time for you to join
us on our journey to being a responsible technology innovator and a force for
good in the world.

Location Statement
For additional information about location requirements, please discuss with
the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal
opportunity employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, genetics, pregnancy,
disability, age, veteran status, or other characteristics. IBM is also
committed to compliance with all fair employment practices regarding
citizenship and immigration status.