Technical Support Manager

؜ - ؜Cairo ؜ -

Job details


  • Leading and monitoring the service delivery team.

  • Keeping the sector manager up-to-date with daily work resolution and the technical support processes done through pre-determined reporting templates within the time frame.

  • Conducting the upgrade plans and follow up maintenance contracts.

  • Improve documentation of technical support policies and procedures.

  • Follow with customers whose issues are not closed to Identify solutions to work around open issues/problems that are under investigation or pending resolution to the assigned tickets.

  • Work hand-in-hand with the management to plan service delivery strategies.

Job Summary

  • Advertiser: Comsys Software
  • Announcement date: 28/05/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Cairo
  • Salary: -
  • Phone number: -

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اللغة: العربيّة