About JLL –
We’re JLL—a leading professional services and investment management firm
specializing in real estate. We have operations in over ‎80 countries and a
workforce of over ‎91,000 individuals around the world who help real estate
owners, occupiers and investors achieve their business ambitions. As a global
Fortune ‎500 company, we also have an inherent responsibility to drive
sustainability and corporate social responsibility. That’s why we’re committed
to our purpose to shape the future of real estate for a better world. We’re
using the most advanced technology to create rewarding opportunities, amazing
spaces and sustainable real estate solutions for our clients, our people and
our communities.
Our core values of teamwork, ethics and excellence are also fundamental to
everything we do and we’re honored to be recognized with awards for our
success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued
and empowered to achieve our full potential is important to who we are today
and where we’re headed in the future. And we know that unique backgrounds,
experiences and perspectives help us think bigger, spark innovation and
succeed together.
If this job description resonates with you, we encourage you to apply even if
you don’t meet all of the requirements below. We’re interested in getting to
know you and what you bring to the table!
About JLL –

We’re JLL—a leading professional services and investment management firm
specializing in real estate. We have operations in over ‎80 countries and a
workforce of over ‎92,000 individuals around the world who help real estate
owners, occupiers and investors achieve their business ambitions. As a global
Fortune ‎500 company, we also have an inherent responsibility to drive
sustainability and corporate social responsibility. That’s why we’re committed
to our purpose to shape the future of real estate for a better world. We’re
using the most advanced technology to create rewarding opportunities, amazing
spaces and sustainable real estate solutions for our clients, our people and
our communities.
Our core values of teamwork, ethics and excellence are also fundamental to
everything we do and we’re honored to be recognized with awards for our
success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued
and empowered to achieve our full potential is important to who we are today
and where we’re headed in the future. And we know that unique backgrounds,
experiences and perspectives help us think bigger, spark innovation and
succeed together.
If this job description resonates with you, we encourage you to apply even if
you don’t meet all of the requirements below. We’re interested in getting to
know you and what you bring to the table!

What This Job Involves
We are looking for a Facilities Manager for our Integrated Facility Management
business line.
The Facilities Manager (FM) is responsible for managing all aspects of
facilities service as detailed in the scope of works section of the contract
and will report to the Senior Facilities Manager or Regional FM. In this
capacity, the jobholder will be the person responsible for the service
delivery at specified locations, which will be measured by contractual KPIs or
SLAs. The role will have functional accountability for an assigned sector of
the Client Sites and the jobholder is responsible for all aspects of client
and tenant satisfaction.
The FM is responsible for working directly with the local client to ensure a
thorough understanding of their objectives and the implementation of
acceptable property-specific operating strategies that achieve these required
standards. Once developed the FM must oversee the implementation of all
approved initiatives and programs, by managing and coordinating the efforts of
the FM team (e.g. direct reports, service providers, contractors, and building
employees) to achieve the goals. The FM is responsible for representing Jones
Lang LaSalle in the local and regional business and real estate community in
order to promote Jones Lang LaSalle’s reputation and capabilities to
prospective tenants and clients.

Communication with Site Leadership team (Country Manager, HR, Finance Legal,
IT etc.).
Preparation and distribution of Quarterly / Annual Business Review (QBR / ABR)
information to client’s satisfaction.
Procurement of goods and services for client’s buildings utilizing Jones Lang
LaSalle sourcing teams.
Hold regular meetings with Landlord, ensuring that terms of lease are being
provided to client- e.g. external maintenance, central plant management.
Space evaluation and planning, updating of floor plans using clients architect
partners
Responsibility for meeting KPI’s and SLA’s defined within the contract.
Project Management during built-out phases, liaising with
architects/landlords, organizing work schedules, etc.
Coach and guide all project teams (sub-contractors, maintenance engineers and
commissioning engineers) throughout full project lifecycles

Site Inspections (with other members of Facility Team):
Daily cleaning
Heating, ventilation, air conditioning
Landscaping (when present)
Ensure that contracted resources deliver work to meet duration and quality
targets, addressing and ensuring the correction of under-performance issues.
Establish and operate the information systems necessary for effective
scheduling and recording of contract work.
Processing and controlling of invoices and work orders, opening and monitoring
budgets in the financial system (Oracle), preparing and updating forecasts.
Oversee and follow up on all technical maintenance for installations
(AC/heating/fire extinguishing system, electrical installations etc.).
Negotiate, renegotiate and maintain contracts with vendors.
Planning and budgeting of internal fit out works and technical installations.
Purchasing of furniture, organization of internal departmental office/space
moves.
Manage a team of receptionists and an Office Services Coordinator/ Building
Operations Coordinator, including allocating resource, delegating workload,
ensuring adherence to best practices etc. (roles not present on every site).
General administration of department, (holidays, training, performance reviews
etc.).
Updating and maintaining official safety documents, liaise with government
authorities.
Organization of fire evacuation and first aid training for employees.
Point of Contact for security/alarm responding
Deputise / provide cover for Office Services Coordinator / Building Operations
Coordinator when appropriate.
All additional duties commensurate to the level of the role

Sound like you? To apply you need to be / have:
Ideally ‎6 years + experience in Facilities Management role within a large
commercial organization.
Experience of owning facilities contracts and supplier/ contractor management.
Experience with EU Facility legislation, and governing bodies.
Quality Assurance knowledge and experience desirable.
Fluency in local language and English essential.
Customer focused
Assertive
Possess cultural awareness and sensitivity
Decision-making / complex problem solving: Proactively gathers information
from appropriate sources
Probes/considers all of the facts
Considers other perspectives
Refers to long term plans and goals, draws sound inferences
Prioritizes key factors
Acts decisively, promptly and confidently
Able to operate with limited guidance

Excellent verbal & written communication
Strong communication skills, leadership, teamwork, analysis, judgment and
customer focus.
Planning and organising: Able to evaluate priorities and re-juggle as
appropriate
Able to resolve conflict and communicate intentions clearly
Deliver on time and with high quality results
A self-starter who possesses intellectual curiosity.
A proven team player at ease with sleeves rolled up approach.

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What you can expect from us
We succeed together and believe the best inspire the best, so we invest in
supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your
career ambitions, recognizing your contributions, investing in your well-being
and providing competitive benefits and pay.
We can’t wait to see where your ambitions take you at JLL. Apply today!