Expertflow is looking for a Cisco collaboration engineer in Egypt to implement
and support Cisco CCE and CCX contact center.
Please note that prior experience with Contact Center Enterprise is required.
Responsibilities:
* Design, scope and implement Cisco Contact Center Enterprise (PCCE/UCCE) and Contact Center Express (CCX) solutions
* Write scope, documentation and handover documents
* Deploy, configure and customize Cisco ECE, Dialer, CCB
* Cisco ICM/VXML scripting
* CUIC/AW reporting customization
* On site deployment/training
* Support existing CCE/CCX deployments (support may include weekends or non working hours in case of emergency)
Qualifications:
* Solid knowledge with VoIP technology and CVP comprehensive call flow
* Solid troubleshooting and resolving problems related to CCE/CCX systems
* Very good knowledge of CUIC reporting platform, and report customization
* Good knowledge of IPT/Routing/Switching/CUCM is a plus
* Cisco integration with speech services and social platforms is a plus
* Eleveo / Calabrio WFM/ Nuance experience is a plus
Expertflow is looking for a Junior Cisco collaboration engineer in Egypt to implement and support Cisco CCE and CCX contact center. Please note that prior experience with Contact Center Enterprise is required. ** Responsibilities:** * Implement Cisco Contact Center Enterprise (PCCE/UCCE) and C…
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