Details
Required Experience 4+
Department Customer Operations
Career LevelMid-Level
Position Location Cairo
Skills
Sql server
Communication
Technical Support
Excellent English
SAP
SAP Business One
HANA
Requirements and responsibilities
Job description:
* Managing ticket workload across a number of customers, escalating issues where appropriate, and providing resolution to issues
* Liaising with internal Customer Managers, Service Desk, Incident, and Problem Managers and Change Managers, whilst being involved in the management of major incidents and performance reporting
* Troubleshooting issues in the product to minimize the risk of disruptions
* Communicating and escalating critical service failures through the Incident Management, Problem Management, and Senior Management teams
* Ensuring reviews are fully documented and actions are raised and fulfilled
* Assisting in defining and meeting SLAs, OLAs, and maintenance, as well as updates of the service catalog.
* Coordinating with Product Development and Implementation teams to support product updates.
* Supporting updates to products and services in both test and live system environments, in compliance with defined procedures
* Identifying opportunities that can improve the efficiency of the business and technical processes
* Including all other duties as may arise from time to time and as may be assigned.
Job Requirements:
* 4+ Years of relevant experience.
* ERP Knowledge - Macola & SAP B1, SQL & HANA is a MUST.
* English fluency is a must.
* Excellent communication skills.
* Flexible with positive attitude.
## **Job role details** **Cairo, IT , Networks and Security, Full Time job** Language : English Country : Cairo Job Type : Full Time **IT Technical Support** **Description:** * Install computer programs * Install hardware, software * Troubleshoot and solve IT problems * Assist co-wor…
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innova…
* Leading and monitoring the service delivery team. * Keeping the sector manager up-to-date with daily work resolution and the technical support processes done through pre-determined reporting templates within the time frame. * Conducting the upgrade plans and follow up maintenance contracts.…
1\. To provide a professional first technical point of contact for the customer . 2\. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. 3\. Provide updates as needed to the customer in order to meet performance objectives. 4…
Job Title: Technical Support-French Job Description Due to our incredible growth, we're looking for Technical support Advisors with French language skills to help us deliver exceptional customer experiences for some of the world's biggest and most well-known brands. As a Technical Support Advisor w…
Details Required Experience 2 Department Customer Operations Career LevelSpecialist Position Location Cairo / Alexandria Skills Sql server MySQL Requirements and responsibilities Technical support specialist - bench resource
Job Title: Technical Support-German Job Description Due to our incredible growth, we're looking for Technical Support Advisors with German language skills to help us deliver exceptional customer experiences for some of the world's biggest and most well-known brands. As a Technical Support Advisor w…
Details Required Experience 1 to 2 Department Customer Operations Career LevelSpecialist Position Location Cairo / Alexandria Skills Sql server Networks Requirements and responsibilities Technical support for CMS software Hospitality knowledge is a plus
Company Overview At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterp…
# **Technical Support Representative** Req ID#: 141944 Location: Cairo, EG Category: Operations **Required Language** German **Employment Type** Full time **Contract Type** Permanent **Description** . **Job Segment:** Technical Support, Technology