SAP Technical Support

؜ - ؜Cairo ؜ -

Job details

Details
Required Experience ‎4+
Department Customer Operations
Career LevelMid-Level
Position Location Cairo
Skills
Sql server
Communication
Technical Support
Excellent English
SAP
SAP Business One
HANA
Requirements and responsibilities


SAP Technical Support


Job description:
* Managing ticket workload across a number of customers, escalating issues where appropriate, and providing resolution to issues
* Liaising with internal Customer Managers, Service Desk, Incident, and Problem Managers and Change Managers, whilst being involved in the management of major incidents and performance reporting
* Troubleshooting issues in the product to minimize the risk of disruptions
* Communicating and escalating critical service failures through the Incident Management, Problem Management, and Senior Management teams
* Ensuring reviews are fully documented and actions are raised and fulfilled
* Assisting in defining and meeting SLAs, OLAs, and maintenance, as well as updates of the service catalog.
* Coordinating with Product Development and Implementation teams to support product updates.
* Supporting updates to products and services in both test and live system environments, in compliance with defined procedures
* Identifying opportunities that can improve the efficiency of the business and technical processes
* Including all other duties as may arise from time to time and as may be assigned.
Job Requirements:
* ‎4+ Years of relevant experience.
* ERP Knowledge - Macola & SAP B1, SQL & HANA is a MUST.
* English fluency is a must.
* Excellent communication skills.
* Flexible with positive attitude.

Job Summary

  • Advertiser: FlairsTech
  • Announcement date: 23/10/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Cairo
  • Salary: -
  • Phone number: -

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