Job Role / Function
Leisure/Travel/Tourism
Years of Experience
Unspecified
Career Level
Entry Level
Gender
Unspecified
Expiry date
30 Nov 2022
Job Description
* To maintain all equipment; wear correct uniform.
* To be aware about SUNRISE Key persons.
* To know internal and external extensions.
* Never provide any information about accommodated guests while answering all
* incoming telephones.
* To answer all incoming calls within 3 rings.
* To provide internal and external calls for the guests.
* To read the logbook and follow up any comments
* To ensure that all needed supplies and materials are ready and available to facilitate
* smooth check in and check out
* To be sure that all back up reports are printed and available at the desk
* To be sure that all VIP, Repeated Guests and Honeymooners are blocked
* To ensure by checking in that vouchers or cash receipt are collected
* To ensure that registration card is complete upon check in
* To ensure that guest received prompt and efficient service when approaching the desk
* To ensure before checking out that all the rooms covered either by voucher or paid cash
* To be sure that the next day departure room accounts are closed for easy and smooth
* checking out
* To be familiar with all rooms rate of individuals, daily events, promotions and all hotel
* facilities
* To be aware of Front Office procedures and computer system
* To ensure that desk appearance is up to standard
* To be fully aware of hotel emergency and security procedures
* To follow up trace report for the missing vouchers or payment
* To update the Housekeeping with any changes for the blocking
* To ensure that all checked out room's buckets are clean before shift end
* To ensure that cashier shift is closed and zero balance
* To make sure that the shift paperwork filing is done before shift end
* To ensure that all rates are within the rate policy structure and that no rate are changed
* unless approved (Night Shift task)
* To ensure that all tour operators' rates are according to the contract (Night Shift task)
* To follow up pending tasks and maintenance requests
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