About this opportunity!
We are now looking for a Ericson RAN Support Engineer that will be responsible
for Network Operations and Assurance activities including 3rd Level Support
engagement and CSR handling. This person shall ensure that the services
provided to customers are continuously available and performing to Service
Level Agreement (SLA) performance levels!
What you will do
* Act as SME for activities demanding a higher level of technical expertise in the RAN domain.
* Responsible for Network Assurance activities (Incident management, Problem Management, and Preventive Maintenance)
* Escalation and engagement with Global Engineering in emergency cases and root cause analysis CSRs.
* Routine maintenance, audits, and health checks
* Product life cycle tracking.
* Network Integration, acceptance and upgrade activities for Ericsson BSCs and RNCs
* Provide technical support to 1st level operations and field teams.
* Provide regular updates & status reports to the customer.
* Analyze fault and performance trends, initiating action streams to reduce any potential risks
* Availability to work in shift basis
You will bring
* Minimum bachelor 's degree in computer science or Engineering (IT, Telecom).
* Ericsson 2G, 3G, and 4G Portfolio knowledge is a must.
* DUG, DUW, and Baseband cabinets HW knowledge
* IP, SDH networking knowledge
* NMS knowledge (ENM & OSS)
* NMS supporting tools knowledge (MOSHELL, CNA, Winfiol, SHM, SMO)
* MS Word, Excel, power point, outlook
* UNIX knowledge
* scripting languages (VB, Python)
* Minimum 3 years of experience in similar role
* Good communication and interpersonal skills and ability to learn new products
* Good English skill, both writing and speaking.
* Creative thinking and generate innovative ideas during work.
Why join Ericsson?
At Ericsson, you ´ll have an outstanding opportunity. The chance to use your
skills and imagination to push the boundaries of what´s possible. To build
never seen before solutions to some of the world's toughest problems. You´ll
be challenged, but you won't be alone. You´ll be joining a team of diverse
innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process
looks like.
Encouraging a diverse and inclusive organization is core to our values at
Ericsson, that's why we nurture it in everything we do. We truly believe that
by collaborating with people with different experiences we drive innovation,
which is essential for our future growth. We encourage people from all
backgrounds to apply and realize their full potential as part of our Ericsson
team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer,
learn more.
Primary country and city: Egypt (EG) || Egypt : Cairo : Cairo
Req ID: 697948
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