Responsibilities * Trouble tickets service level assurance.
* Handling hard calls and escalated cases.
* Adherence & conformance assurance.
* Handling the technical escalation with other areas.
* Coordinate and facilitate work and communication with other areas.
* Liaise with other departments and management to resolve problems
* Ability to deliver feedback & meet deadlines
* Manage normal work flow & meet KPI's
Qualifications * University Degree
* Minimum 2 years Experience.
* Excellent Computer skills, Advanced MS excel is required.
* Excellent in Arabic & English (Reading, Writing & Oral).
* Excellent presentation skills
* Excellent organizational and coordination skills.
* Ability to work cooperatively as a team member while maintaining a professional attitude.
* Reliable in the tasks that are demanded, and flexible in Attitude and conflict situations.
* Ability to understand and learn new activities, with its specialized knowledge, and use efficient techniques related to the activities.
Apply
or send cv to [email protected]
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