English Customer Support Representative

؜ - ؜Cairo ؜ -

Job details

JOB TITLE : Customer Support Representative

REPORTS TO : Account Supervisor

What 's in it for you?

We believe in the more, the merrier, and that's why we love to grow our
family. Our family celebrates success and seizes to frame those special team
and individual moments.
Our family thrives on: "we help people, one caring interaction at a time".
Your back is covered from induction day up until forever.
Following our slogan: "Work, Learn, Grow", we know you have some Career Goals
for yourself and we save some of our plans for you!
Do you enjoy building relationships? Do you enjoy supporting others? Do you
enjoy teamwork?
If ‎3 Yes's then what are you waiting for, apply now for a job at Sitel and
start your career, become a trusted advisor for our global clients.

We expect you to:

Enjoy building relationships while helping your customers sorting out their queries.

Be our clients' service information guru

Be an information research geek, using available resources

Be our clients' public relationship manager, following up on customer's calls/emails when necessary

Be our clients' monetary transaction consultant

Be our clients' problem solver

Enjoy documenting all your efforts to become a future reference for your teammates and standardize information according to operating procedures

Send the issues that needs higher level of handling to next tiers to sort out your customers issues

Love working by the book, so that following procedures, standards, and performance expectations wouldn't be a great deal

Super Traits we are looking for in you:

Customer Focus

Communication

Composure

Problem Solving

Flexibility

Superpowers we are looking for in you:

English proficiency level B2.

Basic understanding of technical troubleshooting.

We, Sitel employees vow to protect:

Sitel safety, security, and privacy programs.

Sitel's business operations, facilities, and physical and intellectual property.

We believe in:

Respecting the letter and spirit of the law and other accepted standards of business conduct as reflected in Sitel's policies.

The highest standards of professionalism.

Sitel policies on ethics and integrity.

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Job Summary

Advertiser: SYKES
Announcement date: 22/09/2022
Type of employment: -
Experience level: -
Educational level: -
Job location: Cairo
Salary: -
Phone number: -

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