About Axis
* We believe that financial services should be more accessible, simple and fun. That's why we started Axis - an app that empowers consumers, solopreneurs, and small businesses with the digital financial tools they need to reach their potential.
* Join us if you want to be part of a team that obsesses day in and day out about building financial products that will have a real impact on the lives of millions of people.
Overview of the Role
* We are looking for a superstar to be Axis' Customer Support Representative to ensure that Axis customers have the best possible experience with the Axis product by solving any problems they may face.
* You will regularly feedback any issues faced by customers to the product, marketing, sales, and operations teams to continuously improve the product
What you'll be doing
* Supporting customers and SMEs through calls, emails and chats
* Wowing customers with quick resolutions to their enquiries
* Achieving long term and short term KPIs
* Following procedures, policies, and standards to support customer complaints
* Showing high agility and commitment to Axis company colleagues and customers
* Working on customer engagement and retention activities with the wider growth team
Requirements
* 1-3 years experience in customer support
* Amazing customer empathy driven by a 'customer is always right' mentality
* Demonstrated track record of building, growing, and following companies directions in achieving customer happiness
* Good knowledge of the competitive space and willing to learn more
* Comfortable working in a scrappy & ambiguous startup environment where things can change quickly
* Good knowledge of excel and Microsoft Office.
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**JOB TITLE** : Customer Support Representative **REPORTS TO** : Account Supervisor **1.** **What 's in it for you?** We believe in the more, the merrier, and that's why we love to grow our family. Our family celebrates success and seizes to frame those special team and individual moments. Ou…
**JOB TITLE** : Customer Support Representative **REPORTS TO** : Account Supervisor **1.** **What 's in it for you?** We believe in the more, the merrier, and that's why we love to grow our family. Our family celebrates success and seizes to frame those special team and individual moments. Ou…
**JOB TITLE** : Customer Support Representative **REPORTS TO** : Account Supervisor * **What 's in it for you?** We believe in the more, the merrier, and that's why we love to grow our family. Our family celebrates success and seizes to frame those special team and individual moments. Ou…