Location : Egypt, Cairo
Job category :
Language : English
Here is your Chance! Will you join our team? An exciting opportunity with this
dynamic and fast-growing business awaits the right candidate in the role of
Technical Support Agent for one of the biggest Companies in US/UK, Hurry Up &
Join Transcom Family!
What's in it for YOU!
* Best salary in the market
* Transportation provided
* Medical and social insurance
* Location is in Smart village
Join us as a Technical Support Representative!
Job Responsibilities:
* Provide superior Technical Support by assisting clients, using the corresponding communication
channel: voice
* Educate customers when needed, and provide guidance to customers in service provided.
* Manage large amounts of workload (incoming and outgoing calls, etc.).
* Identify and assess customers' needs to achieve satisfaction.
* Document interactions properly as trained.
* Use available tools to be able to research for answers and solutions for customers.
* Provide excellent customer service using proper language and communication skills.
* Build sustainable relationships and trust with customer accounts through open and interactive
communication.
* Administratively process everything agreed with the end users to satisfy the service, by using
different computer applications.
* Follow communication procedures, guidelines and policies. Be up to date with new procedures
and services, in order to effectively manage assistance to the customer.
* Attracts potential customers by answering product and service questions.
What are we looking for:
Fluent English Speaker: level B2/C1
Effective written and verbal communication
Flexibility with rotational shifts
What Life at Transcom is like!
Transcom Worldwide is one of the leading global customer experience companies,
supplying local and global clients in multiple markets. With our global
footprint and forward-leaning customer experience solutions, we serve our
clients via different channels like voice, chat, social media, et. "At
Transcom, we're relentlessly committed. To our clients and each other. Every
day, someone starts their journey with Transcom. Taking the potential they
have today, and turning it into skills for the future. Getting recognized for
working hard, being a team player, and supporting others. Championing
positive, lasting change in their teams and communities. That's just how we
are at Transcom. Here we care, and root for each other. You're included, just
as you are, from day one. And with the right mindset, there's no end to how
far we can go together."
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