Guest Relations Agent

Posting Date Jul ‎04, ‎2022
Job Number ‎22112796
Job Category Rooms & Guest Services Operations
Location Renaissance Cairo Mirage City Hotel, Ring Road, Mirage City,
Cairo, Egypt, Egypt VIEW ON MAP
Brand Renaissance Hotels
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N
You were always one of those curious kids who opened every cabinet, peeked
behind every door, and never ceased to ask "why" when given an explanation.
Today, you bring your personal style to every experience. You live life to
discover. You are passionate about your neighborhood, always looking to
explore the places one wouldn't find in a travel guide. If this sounds like
you, you're in the right place. You've got authentic style, natural curiosity
and a warm way with people. Renaissance is not just a place to spend the
night, it's a place to discover, a place in the world with style like yours.
That's why we're not just looking for anyone. We're looking for someone like
you.

POSITION SUMMARY

Set up accurate accounts for each guest upon check-in according to their
requirements. Assign room according to guest request and preferences whenever
possible. Ask for and enter Marriott Rewards information; sign guests up for
Marriott Rewards. Verify and adjust billing for guests. Block rooms in the
computer and identify designated requirements and requests. Communicate guest
and employee messages by printing and arranging for delivery. Run and check
daily reports/contingency lists. Identify and explain room features to guests.
Supply guests with directions and property information. Answer, record, and
process all guest calls, requests, questions, or concerns. Contact appropriate
individual or department to resolve guest call, request, or problem. Follow up
with guest regarding satisfaction with guest-related issues. Dispatch bell
staff or valet staff as needed. Communicate parking procedures to
guests/visitors. Notify Loss Prevention/Security of any guest reports of
theft.

Follow all company policies and procedures; report accidents, injuries, and
unsafe work conditions to manager; ensure uniform and personal appearance are
clean and professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests' service needs; assist
individuals with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; answer telephones using
appropriate etiquette. Develop and maintain positive working relationships
with others. Comply with quality assurance expectations and standards. Enter
and locate work-related information using computers and/or point of sale
systems. Stand, sit, or walk for an extended period of time or for an entire
work shift. Move, lift, carry, push, pull, and place objects weighing less
than or equal to ‎10 pounds without assistance. Perform other reasonable job
duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.