CMR and logistics coordinator

Date: ‎07-Jul-‎2022
Location: Cairo, Middle East and North Africa, EG
Company: British Council
The British Council builds connections, understanding and trust between people
in the UK and other countries through arts and culture, education and the
English language. We work in two ways - directly with individuals to transform
their lives, and with governments and partners to make a bigger difference for
the longer term, creating benefit for millions of people all over the world.
We help young people to gain the skills, confidence and connections they are
looking for to realise their potential and to participate in strong and
inclusive communities. We support them to learn English, to get a high-quality
education and to gain internationally recognised qualifications. Our work in
arts and culture stimulates creative expression and exchange and nurtures
creative enterprise. We connect the best of the UK with the world and the best
of the world with the UK. These connections lead to an understanding of each
other's strengths and of the challenges and values that we share. This builds
trust between people in the UK and other nations which endures even when
official relations may be strained. We work on the ground in more than ‎100
countries. In ‎2019-‎20 we connected with ‎80 million people directly and with
‎791 million overall, including online and through our broadcasts and
publications.
R ole Purpose

The purpose of this role is to coordinate the safe handling in accordance to
compliance standards, of confidential materials by during the multiple
exchanges in country. This includes movement and activities related to the
primary storage area known as the Confidential Materials Room (CMR). In
addition, this role is also responsible for the coordination of exam venues
and logistics across all products.

Main Accountabilities:

Service delivery

• Coordinates the functions of confidential materials handling and the Confidential Materials Room (CMR) to ensure British Council standards are met in set up and day to day operations.


• Undertake handling of suitcases and storage materials for distribution ordering and budget management.


• Undertakes planning for Test Day resources ordering, quality, distribution and management (e.g. process guides, stationery, branding/signage/ technical equipment - speaking test/hand scanners)


• Coordinates examination venues, including contract production (once negotiated), day to day relationships, payments etc.


• Ensures the proper procedures and documentation is adhered to when handing over to courier.


• Provides timely escalation of issues, enabling the adaptation of work plans where necessary.


• Supports continuous improvement in efficiency/cost effectiveness/quality of service delivery/systems in the team.


• Plans and prioritises own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon.


• Responsible for ensuring On-Screen Marking of exam scripts for IELTS


• Undertake dispatch and delivery of exam papers to UK awarding bodies as per exam board deadlines and quality standards

Customers/ Relationship and stakeholders

• Carries out instructions and requests from Assistant Director Exams Operations, Operations Manager CMR efficiently and effectively.

Risk and compliance

• Ensures adherence to CMR standards and management as set forth and carry out frequent random checks to proactively prevent issues from arising.


• Provides support and reporting for audits and performance reviews.


• Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BC and its customers at all times.


• Create awareness within the country team on the importance of maintaining the standards around CMR and distribution of exam related materials, provide feedback if behavioural gaps are observed.

Commercial and resource management

• Manages courier SLA/performance standards and builds relationship with courier service provider in country, proactively seeking out and updating courier panel so that quality of services and cost elements are according to standards.


• Uses standardized systems and processes to plan and coordinate effective, timely and cost effective logistical support to enable the delivery of high quality services.

External Stakeholder Relationships

• Manage courier SLA/performance standards and builds relationship with courier service provider in country, proactively seeking out and updating courier panel so that quality of services and cost elements are in accordance standards.

About You (essential requirements for the role):

• Relevant working experience for ‎2 years' in a similar environment


• Excellent communications and stakeholder relationships skills


• Experience in identifying and minimizing risk


• Experience in compliance environment

Desirable requirements for the role

• University Degree


• Knowledge of QCA


• Working in a challenging environment operating against very tight deadlines


• Experience working in Exams' environment

Further Information

• Role: CMR and Logistics coordinator


• Number of positions: ‎1


• Pay Band: ‎4/H


• Location: Cairo, Egypt


• Contract type: One Year Fixed Term Contract


• Other requirements: This role is open to candidates who have the legal right to work in Egypt


• Closing Date: ‎23 July ‎2022 (‎23:59 Gulf Standard Time)
  It is advisable to apply in advance to avoid any technical issues at the
  last moment. Please note that all applications should be submitted in
  English.

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality,
diversity and inclusion across everything we do. We support all staff to make
sure their behaviour is consistent with this commitment. We want to address
under representation and encourage applicants from under-represented groups,
in particular, but not exclusively, on grounds of ethnicity and disability.
All disabled applicants who meet the essential criteria are guaranteed an
interview and we have Disability Confident Employer Status. We welcome
discussions about specific requirements or adjustments to enable participation
and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and
adults who we work with.

We believe that all children and adults everywhere in the world deserve to
live in safe environments and have the right to be protected from all forms of
abuse, maltreatment and exploitation as set out in article ‎19, UNCRC (United
Nations Convention on the Rights of the Child) ‎1989.

Appointment to positions where there is direct involvement with vulnerable
groups will be dependent on thorough checks being completed; these will
include qualification checks, reference checks, identity & criminal record
checks in line with legal requirements and with the British Council's
Safeguarding policies for Adults and Children.

If you have any problems with your application please email
[email protected]

Please note: Applications to this role can only be considered when made
through the Apply section of our careers website. Our 'ASK HR' email is only
to be used in case of a technical issue encountered when applying through the
careers website. Emails with supporting statements and CV/Resumes sent to this
email address will not be reviewed and will be deleted.