Senior Analyst Business Operations (I6)

Senior Business Operations Analyst
We're proud to be in the solutions business at Dell Technologies. And our
business solutions are built on deep analysis and insight. Our Business
Operations team within Business Support develops solutions to current and
future challenges. We support activities ranging from marketing and
manufacturing to maintenance and more. We define scope and objectives based on
a thorough understanding of end users, business needs and processes. From
analyzing, evaluating and documenting requirements through to specifying
solutions, we strive to improve processes and maximize potential.
Join us as a Senior Analyst on our Business Support team in Cairo to do the
best work of your career and make a profound social impact.
About Business Unit:
Account Service Controller Team under GAM (Global Asset Management) provides
the best-in-class service to eliminate customer impact from asset changes or
data issues. We lead innovation and transformation to improve Asset Management
processes.
Role overview:
Account Service Controller Team under GAM is a fast paced, high-volume team
that manages ownership transfers, data and entitlements correction at a global
level. Candidate should have strong customer experience skills, ability to
handle large amount of volumes, case management and a strong attention to
detail skill set.

What you'll achieve
As a Senior Business Operations Analyst, you will collaborate with our
customers to define business requirements while providing solutions and tools
that strengthen business processes. You will define objectives based on end-
user needs and identify the organization's strengths, finding ways to maximize
opportunities and improve business processes.
Shift: Rotational

Key Responsibilities
As a Senior Business Operations Analyst, you will be required to know and
understand all GAM processes, thus needing to provide real time as well as
non-real time support to the GAM agents handling multiple intakes such as
Chat, Lightening & Portal web requests. You will further be needed to
collaborate with our customers to define business requirements while providing
solutions and tools that strengthen business processes and define objectives
based on end-user needs and identify the organization's strengths, finding
ways to maximize opportunities and improve business processes.
Providing operational support through varied process activities to support
business need, thereby helping with the following:
* Customer Experience & Service Level Attainment
* Quality & Effective coaching
* UAT/Releases and Defect Management
* Understand business implications of solutions and identify best practices, communicating them to drive knowledge management initiatives

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table.
Here's what we are looking for with this role:

Essential Requirements
* Leadership skills
* ‎4-‎6 years of experience
* Proficiency in Excel (vLookups and Pivot tables)
* English fluency
* Solid grasp of business processes and systems capabilities
* Decent experience with change management and networking with other teams

Desirable Requirements
* SQL, PowerBI, Tableau
* Basic Project management skills
* Business Informatics / Computer science graduates
* Understands Knowledge Management tools and technologies and has the ability to use them.
* Considers the implications of business solutions to the current and future environment.
Here's our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital
tomorrow. Our company is made up of more than ‎150,000 people, located in over
‎180 locations around the world. We're proud to be a diverse and inclusive team
and have an endless passion for our mission to drive human progress.

What's most important to us is that you are respected, feel like you can be
yourself and have the opportunity to do the best work of your life - while
still having a life. We offer excellent benefits, bonus programs, flexible
work arrangements, a variety of career development opportunities, employee
resource groups, and much more.

We started with computers, but we didn't stop there. We are helping customers
move into the future with multi-cloud, AI and machine learning through the
most innovative technology and services portfolio for the data era. Join us
and become a part of what's next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion
Report and our plan to make the world a better place by ‎2030 here.

Dell is committed to the principle of equal employment opportunity for all
employees and to providing employees with a work environment free of
discrimination and harassment. All employment decisions at Dell are based on
business needs, job requirements and individual qualifications, without regard
to race, color, religion or belief, national, social or ethnic origin, sex
(including pregnancy), age, physical, mental or sensory disability, HIV
Status, sexual orientation, gender identity and/or expression, marital, civil
union or domestic partnership status, past or present military service, family
medical history or genetic information, family or parental status, or any
other status protected by the laws or regulations in the locations where we
operate. Dell will not tolerate discrimination or harassment based on any of
these characteristics. Dell encourages applicants of all ages. Read the full
Equal Employment Opportunity Policy here.