Assistant Director of Housekeeping

Four Seasons can offer what many hospitality professionals dream of - a chance
to define a life-long career with global potential and a real sense of pride
in work well done.
In line with our plans for future growth, we have faith in our staff levels in
keeping with our exceptional staff-to-guest ratios. We believe that attitude
counts as much as skill. As a result, Four Seasons hires motivated people who
we train to perform superbly, while we craft an environment where they can
flourish.
Ultimately, our culture breeds success, and rewards it in many different ways.
Four Seasons Hotel Cairo at Nile Plaza dedicates to perfecting the travel
experience through continual innovation and the highest standards of
hospitality. From elegant surroundings of the finest quality, to caring,
highly personalized ‎24-hour service, Four Seasons embodies a true home away
from home for those who know and appreciate the best. The deeply instilled
Four Seasons culture personifies by its employees - people who share a single
focus and encourage to offer phenomenal service.
We seek the creative talents that are well-mannered, visionary, and passionate
and having a deep understanding of the hospitality concept.
We are currently looking for Assistant Director of Housekeeping
The Assistant Director of Housekeeping ensures that our guest accommodation
and all areas front and back of house are maintained in a spotless condition
at all times.
Key Responsibilities
* Manages the staff of the Housekeeping Department. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed. Ensures communications and follow-up on any problems, guest requests or special requirements.
* Establishes detailed cleaning and preventive maintenance programs to ensure appearance and life of all furniture, fixtures and equipment.
* Sets and maintains high standards of cleanliness. Monitors staff's activities to assure that standards are being met, staff is being supported and guest needs are being met. Inspects all areas of responsibility daily. Works directly with outside contracted companies to assure quality and timeliness of work.
* Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
* Responds to all guest requests in an accurate and timely manner. Coordinates the housekeeping needs of hotel guests. Interaction with guest will be in person and by phone.
* Assures the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as Uniforms, Linen, Guest Supplies, Cleaning Supplies and Contract Services.
* Establishes and maintains accurate inventory records. Participates in periodic Linen, Uniform and Supplies Inventories.
* Recommends appropriate actions passed on results of inventory. Assures that equipment is properly maintained. Prepares annual budget for labor and operating expense. Proposes items to be included in annual Capital Plan. Assures effective operation of the Laundry/Valet Department. Assists the department when needed.
* Arabic Speaking is a must
Hotel will facilitate the Visa requirements.
Since Fortune Magazine named Four Seasons
Corporate in ‎1998 as one of the ‎100 best
companies to work in. Having trouble searching for meaningful
benefits? We would like to offer our employees
competitive benefits:
* Career advancement opportunities
* Strong culture
* Best-in-industry training
* Luxury environment in magnificent locations worldwide
* Competitive salaries
* Complimentary stays at FS properties (based on availability), with discounted meals
* Dental and medical/disability/life insurance
* Retirement benefits/pension
* Employee service awards
* Annual employee party/social and sporting events
* Complimentary meals in dedicated employee restaurants
Learn more about what it is like to work at Four Seasons - visit us:
http://jobs.fourseasons.com
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.facebook.com/FourSeasonsJobs
https://twitter.com/FourSeasonsJobs
We look forward to receiving your application!