OM Customer Service

Description

Established in the region for ‎40 years, PwC has around ‎8,000 people in ‎12
countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon,
Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United
Arab Emirates.
Our regional team operates across the Middle East bringing international
experience delivered within the context of the region and its culture. We can
bring the collective knowledge and experience of more than ‎328,000 people
across the entire global PwC network in advisory, assurance and tax to help
you find the value you are looking for.
Line of Service
Internal Firm Services
Industry/Sector
Not Applicable
Specialism
IFS - Administration
Management Level
Senior Associate
Job Description & Summary
The purpose of the role is to provide the highest level of client care and
service to all visitors and internal stakeholders. The role is defined by the
PwC values.
The purpose of this role profile is to focus attention on the most important
aspects of the role of the Senior Customer Service and is not intended to be a
complete list of every duty.
It is therefore expected that the day-to-day performance of the job will
include tasks not listed below.
Internal Process
* Responsible for procurement of office supplies
Customer Service Frontline
* Manage the FM provider and have a meeting on a monthly basis to get a monthly service report.
* To proactively identify areas/processes for improvement and manage to increase efficiency end to end to ensure an overall strong customer service experience
* Be able to address any customer queries and defuse sensitive situations calmly and effectively
* Develop good relationships with staff, partners and other service partners to ensure optimum service provision whilst providing an interface to all office management services
* Take responsibility for ensuring that the firm 's available workspaces are utilized to their full potential on the relevant floor
* Provide operational support to colleagues to ensure service levels are maintained during peak periods
* Liaise between client facing teams and digital teams in reference to visit and walk around at the Emtech Lab (If Applicable)
* Monitor the floors - internal meeting rooms
* Carry out regular checks of all areas including meeting rooms and lobby area to ensure all areas are clean & tidy
* Be fully conversant with the firm's space booking policy, play a crucial role in keeping internal meeting rooms and offices effectively utilized and work with Partners, EA Community Leaders and Staff to ensure it is adhered to. Areas of concern should be escalated to the Team leader.
* The job holder will be expected to work unsupervised and make some decisions without referral to a supervisor
* He/ She is expected to build strong relationships with key Line of Service and EA contacts on their floor
* The jobholder must be able to think and respond quickly to any given situation and therefore will be expected to demonstrate a high degree of common sense, customer service skills, flexibility and an understanding of the firm's business needs
Learning and Growth
* Work towards providing high quality internal service and ensure that all administrative support requirements are being met Act as a key resource and liaison to other functional areas of the business
* Building cross-functional relationships as needed
Education
(if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications
(if blank, certifications not specified)
Required Skills
Optional Skills
Desired Languages
(If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
Job Posting End Date

Job ID: 499678WD
Industry: Not Applicable
Service: Internal Firm Services
Grade: Senior Associate
Location: Cairo
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