Customer Service Representative

Customer Service Representative
Join Ecolab 's industry leading Customer Service team as Customer Service
Representative in Cairo, Egypt and see why Selling Power magazine has
consistently ranked Ecolab as a top company to sell for. We're growing and
need talented people like you to help us continue to protect the world's most
vital resources.
In this role, you will be dedicated contact for Ecolab's largest, most
strategic, and profitable accounts and is responsible for understanding all
the special requirements, procedures, and policies for their accounts as well
as those of the team. In addition to order entry and general inquiry response,
the role will focus on improving the relationship with the internal and
external customers and resolving problems related to the order-to-cash
process. Enhancing the relationship in this way adds value by contributing to
the retention of Ecolab's most important customers.
What 's in it For You:
The opportunity to take on some of the world's most meaningful challenges,
helping customers achieve clean water, safe food, abundant energy and healthy
environments
* The ability to make an impact and shape your career with a company that is passionate about growth
* The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best
What You Will Do:
Ace as a dedicated contact for Ecolab's largest, most strategic, and
profitable accounts and is responsible for understanding all the special
requirements, procedures, and policies for their accounts as well as those of
the team. Order entry and general inquiry response, also the role will focus
on improving the relationship with the internal and external customers and
resolving problems related to the order-to-cash process. Enhancing the
relationship in this way adds value by contributing to the retention of
Ecolab's most important customers. Support of the After Hours program.
Minimum Qualifications:
* Bachelor degree
* Five to seven years of experience in similar role in Customer service / Order fulfillment and/or Supply chain
* Fluency in written , oral and business English Language
* Previous SAP knowledge
* Understanding of the Exports procedures to Middle East & Africa
* Business agility
* Influence without authority
* Effective communication skills and organization skills
Preferred Qualifications :
* French proficiency is an asset
* Three to five years of customer service experience
* Experience in a similar industry
Our Commitment to Diversity and Inclusion
At Ecolab, we believe the best teams are diverse and inclusive, and we are on
a journey to create a workplace where every associate can grow and achieve
their best. We are committed to fair and equal treatment of associates and
applicants. We recruit, hire, promote, transfer and provide opportunities for
advancement on the basis of individual qualifications and job performance. In
all matters affecting employment, compensation, benefits, working conditions,
and opportunities for advancement, we will not discriminate against any
associate or applicant for employment because of race, religion, color, creed,
national origin, citizenship status, sex, sexual orientation, gender identity
and expressions, genetic information, marital status, age, disability, or
status as a covered veteran.
In addition, we are committed to furthering the principles of Equal Employment
Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully
utilize minority, female, disabled and covered veteran individuals at all
levels of the workforce. Ecolab is a place where you can grow your career, own
your future and impact what matters.