Customer Service Admin

؜ - ؜Cairo ؜ -

Job details

As the world 's cities grow more complex, people's need to move easily
becomes even more important. Enabling urban flow requires talent and ambition.
Together at KONE, we create the new urban reality.

Your career is a journey, and how you travel makes a difference.


It's time to make a move. Join our flow.


KONE Egypt is focused on growing business presence, as success here will play
an integral part in the overall success of KONE. To complement the growth
plans a Customer Service Administrator has a strategic role play ensuring the
contracts and service plans are thoroughly checked and up to date through this
amazing growth phase.
KONE is looking for an energetic and enthusiastic Customer Service Admin to be
based in Cairo, Egypt. The Customer Service Administrator Admin is the voice
of KONE, focusing on multiple aspects of support in the business. He/ She
provides administrative support for salespersons and supervisors, enabling
them to maximize the time spent on customer facing activities in the field.
The administrative support covers activities related to Maintenance
Operations, Sales Support, Public Tender Preparation, Third Party Inspection
and Reporting.
What will you do?
* Sales Support
* Supports for New Equipment Business, Service Equipment Business & Modernization Sales activities;
* Customer communication and support for maintenance contracts both in preparation and cancellation;
* Supports for Modernization Sales activities;
* Take ownership for customer queries forwarded from first level and follow up with salesperson and other services to get a response;
* Full support in tender preparation and finalizing order before sending to order admin;
* Customer credit checks: request customer credit check during tendering and ordering;
* Maintain the customer database;
* Maintenance Operations Support
* General administration support and controlling safety and site access documents of site personnel as requested by site managers and ensures that data is collected, delivered and input;
* Full Supervisor support with specific tasks no limited to scheduling plans and updating maintenance plans;
* Supports in repair and maintenance visit planning and communication to customers;
* Takes ownership for customer queries forwarded from first level and follows up with field Supervisor and other services to get a response;
Are You The One?
* Bachelor degree Holder
* ‎1 - ‎2 years of experience in a similar role with strong focus on administration tasks;
* SAP knowledge is a plus;
* Excellent MS Office skills;
* Excellent English language skills and fluency in French is an asset
* Organized with excellent communication and follow up skills.
* Ability to handle and meet multiple deadlines and coordinate priorities accordingly
* Able to provide excellent customer service to customers
* Good problem-solving skills & Attention to detail
Successful candidates will be invited to complete an automated video
interview. Please make sure to check your e-mail regularly to be able to
submit that within the required time frame.

What do we offer?
* Great dynamic team promoting a collaborative environment
* Total reward elements that engage and motivate our employees and help us make KONE a great place to work
* Comprehensive learning and development programs covering a wide range of professional skills
* Engaging job with position description and clear targets
* Regular feedback through performance discussions
* Opportunities for individual development
* Mentoring and coaching programs
* Flexibility, trust and respect
* Value-based culture, behaviors and ethics
* Sustainability and innovation
* Working for a successful organization
Please upload an updated copy of your CV to your application.
Bij KONE geloven we dat onze medewerkers de sleutel zijn tot succes. We zijn
trots op de arbeidsvoorwaarden die wij bieden, deze dragen bij aan de
betrokkenheid en motivatie van onze medewerkers. We hebben een open en
informele cultuur waar medewerkers met respect voor elkaar samenwerken met als
streven de beste resultaten te behalen. Dit helpt ons om van KONE een 'great
place to work' te maken. We ondersteunen persoonlijke groei en bieden diverse
kansen aan om je carriere binnen KONE verder te ontwikkelen.
Bekijk hier onze vacatures:
https://www.kone.nl/werken-bij/

Job Summary

  • Advertiser: Kone
  • Announcement date: 28/06/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Cairo
  • Salary: -
  • Phone number: -

More jobs like this

Cairo
30/04/2022

_As the world 's cities grow more complex, people's need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create the new urban reality._ _Your career is a journey, and how you travel makes a difference._ _It's time to make a mo…

Cairo
02/10/2022

Job Role / Function **Customer Service** Years of Experience **0 - 1** Career Level **Entry Level** Gender **Unspecified** Expiry date **30 Nov 2022** Job Description * Collect, Analyze and Report Data * Work closely with stakeholders to ensure data accuracy * Work with external stakeholders …

Cairo, القاهرة الجديدة - التجمع
12/06/2022

we are hiring fluent english speakers to work as customer service advisors for English Account - communicate with the customers through inbound calls . - responding promptly to customer inquiries. - acknowledging and resolving customer complaints - ensure customer satisfaction and provide profe…

Cairo
14/07/2023

_As the world 's cities grow more complex, people's need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create the new urban reality. Your career is a journey, and how you travel makes a difference._ _It's time to make a move.…

Cairo
13/06/2022

3803 Viatris Egypt S.A.E At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do s…

Cairo
22/06/2022

Job Role / Function **Customer Service** Manage others **No** Vacancies **7** Years of Experience **0 - 1** Career Level **Entry Level** Degree **Bachelor** Nationality **Egypt** Gender **Unspecified** Employment Type **Full time** Expiry date **20 Aug 2022** Job Description * Strong phone contac…

Cairo
09/05/2022

**Position:** Customer Service Assistant **Job Description:** **Responsibilities** * Apply the service configuration that enables the customer to render the services. * Take full responsibility for the dealing with relevant customer complaints, queries and requests for information…

Cairo
07/06/2022

Job Role / Function **Customer Service** Years of Experience **0 - 1** Career Level **Entry Level** Gender **Unspecified** Expiry date **06 Aug 2022** Job Description * Maintaining a positive, empathetic, and professional attitude toward customers at all times. * Responding promptly to customer…

Cairo
29/04/2022

Why Patients Need You Our manufacturing logistics and supply team makes sure that customers and patients have the medicines they need, when they need them. You will help bring medicines to the world even faster by embracing challenges, imagining what's possible and taking action. What You Will Achi…

Cairo
18/05/2022

**Customer Service Representative** Join Ecolab 's industry leading Customer Service team as Customer Service Representative in Cairo, Egypt and see why Selling Power magazine has consistently ranked Ecolab as a top company to sell for. We're growing and need talented people like you to help us con…

اللغة: العربيّة