Secretary - GM Office

As the world's largest family of luxury hotels, we all take great pride in
being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion
for luxury travel spans cultures and customs. Inspiring us to create warm and
sophisticated experiences for those seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambience where we
embrace every opportunity to give our guests a personal and enriching
experience.
If you'd like to embrace a wider world of experiences and opportunities, we'd
like to welcome you to the world's most international luxury hotel brand.
Provide assistance and administrative duties to the Executive Office to ensure
smooth operation and effective communication among hotel's departments as well
as guests.
Your day to day
Cover for the Personal Assistant to the General Manager, as well as the personal assistant to the Resident Manager in her absence; whether on vacation or during the day.
Carryout administrative duties, as requested, by the Resident Manager in the absence of his personal assistant to be completed while maintaining office presence.
Carry out administrative duties such as filing, typing, copying, binding, scanning etc.
Answer and direct phone calls.
Reply to email, telephone or face to face enquiries.
Demonstrate awareness of & commitment to Hotel's policies and procedures and ensure all procedures are conducted safely and within its guidelines.
Maintain the filing system of the GM's Office (soft and hard).
In charge of GM's Office supplies to maintain proper stock and keep office's collaterals up to date as per Brand Identity Guidelines.
Maintain up-to-date employees' vacations records and medical reimbursements.
Book travel arrangements.
Oversee and supervise the work of junior staff.
Update Hotel's / GM's main contacts lists.
Maintain the strictest confidentiality while handling any sensitive/ confidential information.
Ensure GM's Welcome Cards are filled in and completed before guests pre-arrival, according to daily VIP list provided by Guest Relations Manager.
Ensure Hotel's telephone extension list is up to date by Chief Operator.
Ensure Housekeeping chores (cleanliness & minibar stock) of the GM's office are well provided and maintained by Housekeeping & Room Service.
Report any maintenance/Technology issue at the GM's office to the concerned department respectively to be resolved within timely manner without disturbing the office operation.
Ensure daily hardcopies of Local/ International newspapers and magazines are delivered to the GM's office by Bell Service.
What we need from you
Fresh graduate.
Excellent time management skills and ability to multi-task and prioritize work.
Excellent English both written and verbal.
Proficient in MS Office.
• College degree.
We genuinely care about people and we show this through living out our promise
of True Hospitality each and every day. It's what connects every colleague in
all IHG® hotels
What we offer
* True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
* True Confidence : having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
* True Listening : focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
* True Responsiveness : is about providing guests with what they need, and doing so in a timely and caring manner
There's so much more to the job than we can capture here. It's simply about
creating great experiences, doing the right thing and understanding people.
We'll reward all your hard work with a great salary and benefits - including a
uniform, great room discount and superb training.
Join us and you'll become part of the family - and like all families, all our
individual team members share some winning characteristics. As a team, we work
better together - we trust and support each other, we do the right thing and
we welcome different perspectives. You need to show us you care: that you
notice the little things that make a difference to guests as well as always
looking for ways to improve - visit www.http://careers.ihg.com to find out
more about us.
IHG is an equal opportunity employer: Disabled & Veterans.
At IHG, we've made a promise. As one of the world's leading hotel groups,
we're here to deliver True Hospitality for Good. Making our guests and
colleagues feel welcome, cared for, recognised and respected - wherever they
are in the world. Want to be part of the journey?
As the world's first and most global luxury hotel brand, InterContinental
Hotels & Resorts has pioneered international travel since the 1940s, we are
passionate about sharing our renowned international know-how and cultural
wisdom in truly impressive surroundings. We all take great pride in being
genuine ambassadors of the InterContinental®️ brand and to be part of the
brand you will have a thirst for travel, passion for culture and appreciation
for diversity. We create inspiring experiences for those seeking a richer
perspective on the world. If you'd like to embrace a world of opportunities,
we'd like to welcome you to the world's most international luxury hotel brand.
Let's Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great
fit for the job? We'll never know unless you hit the 'Apply' button. Start
your journey with us today.