it help desk administrator

؜ - ؜Cairo ؜ -

Job details


  • Respond to requests for technical assistance in person, via phone, chat or email.

  • Diagnose and resolve technical hardware and software issues.

  • Follow up with employees to ensure complete resolution of issues.

  • Coordinate with internal departments and external service providers to ensure solutions.

  • Install, format and maintain desktop and laptop computers.

  • Dealing on daily bases on service now ticketing system.


  • Distinguishes between Incidents and Service Requests (Tasks) and complete requests within SLA.




  • Bachelor's degree in information technology/ computer sciences.



  • Fluent command of English is a Must.

  • ‎3+ years of experience providing level ‎1 or above help desk support in IT operations.

  • Supports current desktop environment including Windows ‎10 -‎11, Office O365, password resets, desktop issues, VPN support.

  • Must have a good knowledge of SCCM deployment cycle ITIL is +


We've been in the region for nearly ‎65 years, and ‎23 years in Egypt
specifically, finding smart financial solutions to life's everyday needs. As
the first life insurance company to enter the Egyptian market, MetLife's
accomplishments in Egypt have proved its capabilities in offering and
distributing insurance plans & services for life insurance, accident and
health insurance, retirement planning, and wealth management solutions to more
than one million customers. Watching the world continuously change around us
called for some action from our side; offering reliable guidance to help you
meet your goals and navigate life's twists and turns.

Job Summary

  • Advertiser: -
  • Announcement date: 25/12/2023
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Cairo
  • Salary: -
  • Phone number: -
  • Email:

    Show email

More jobs like this

Cairo
31/05/2022

When you think of food delivery in the MENA region, we'd be pretty surprised if talabat didn't pop into your mind first! Since delivering our first order in Kuwait in 2004, we've grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other…

Dubai
27/12/2022

**Job Announcement** **Help Desk Administrator** The Middle East Broadcasting Networks, Inc. (MBN) is seeking for a Help Desk Administrator to provide Dubai MBN Employees with the Technical Support needed. This position location is required for Dubai, UAE. The Helpdesk Administrator is responsible …

البياضية
19/09/2023

Be a part of talabat IT Helpdesk team and provide IT technical support to the internal users. What's on your plate? * You will be working on our Delivery Hero MENA applications to implement new features and move the platform to the next level. * You will work in Agile to define requirements for…

Cairo
19/10/2022

Job Description: * Provide HelpDesk support to achieve the agreed department goals. * Support users in usingcomputer equipment by providing necessary trainingand advice. * Set up new useraccounts and required programs. * Maintain a log of any software or hardware problems detected. * Answ…

Cairo
13/11/2022

Job Role / Function **Information Technology** Years of Experience **0 - 1** Career Level **Entry Level** Gender **Unspecified** Expiry date **12 Jan 2023** Job Description * Perform troubleshooting through diagnostic techniques. * Determine the best solution based on the issue and details prov…

Cairo
02/12/2022

Company Description ** About Khazna** **Khazna was founded in April 2019 with a mission to improve the financial well-being of 20M+ underbanked Egyptians who have little access to formal financial services by providing access to convenient, effective, and secure smartphone-based financial servi…

new القاهرة
02/09/2022

### **Job Information** Industry IT Services Work Experience 1-3 years City New Cairo State/Province AI Qahirah Country Egypt Zip/Postal Code 11311 ### **Job Description** * Diagnose and resolve technical issues related to laptops, computers, and mobile phones (Windows, MAC & iPhone) * Settin…

Cairo, مدينةنصر
27/09/2022

شغال فى صيانات الأجهزة وحل مشاكل الانترنت وبرنترات

Cairo
15/07/2022

Fields of Work: I T ## **Job Description:** **Reports to:** the System Administrator He/she will report to the System Administrator. The Help Desk support person is the officer in charge of performing hardware and software installation, providing on-the-job training to new department staff…

Cairo
02/10/2022

Job Role / Function **Information Technology** Years of Experience **Unspecified** Career Level **Entry Level** Gender **Unspecified** Expiry date **30 Nov 2022** Job Description * Meeting with the IT manager to discuss system needs. * Designing and installing computer hardware configurations. …

اللغة: العربيّة