Training & Quality Manager

؜ - ؜Cairo ؜ -
Advertiser's site

Job details

Location : Egypt, Cairo
Job category : Operations
Language : English
Transcom Worldwide is one of the leading global customer experience companies,
supplying local and global clients in multiple markets. With our global
footprint and forward-leaning customer experience solutions, we serve our
clients via different channels like voice, chat, social media, etc.
An exciting opportunity with this dynamic and fast-growing business awaits the
right candidate in the role of Training & Quality Manager.


Join our Transcom Family as a TQM.


Job Description:



  • Overseeing the overall Quality delivered by all our sites and creating action plans where needed

  • Reporting the quality scores towards the client and presenting the actions taken to improve

  • Leading and developing the QA's and Trainers

  • Optimize current Quality assurance and Training processes

  • Overall maintaining the quality and training delivery in all locations

  • Prepare and analyse statistical reports on the service results, notifying them
    with improvement proposals and approaches to perfect the metrics applied.

  • Ensure that all the knowledge related with the Client Organisation product is developed, validated and distributed to Customer Service Representatives and Team Leaders in due time and in line with the requirements established.

  • Manage the Knowledge Management tools to distribute information in due time and form.


  • Coordinate the knowledge verification process, ensuring that the monthly product tests are executed, monitoring compliance with the process and guaranteeing its correct application.

    What's in it for YOU!




  • Best salary in the market



  • Transportation provided

  • Medical and social insurance

  • Location is in Smart village
    What we are looking for:


Professional qualifications/Specific knowledge:



  • Minimum studies: University diploma or Bachelor Degree.

  • Minimum ‎1 year work experience in the same role.

  • Minimum ‎3 years in BPO.


  • Previous experience in Offshore accounts.

    Information technology:




  • Office package: Spreadsheets. Excel. High Level; Word processor. Word. Intermediate-High Level; Presentations. Power Point. Intermediate-High Level; Communication. Email: High Level.
    Languages




  • English: B2/C1
    What Life at Transcom is like!
    Join the positive vibes, Join Transcom family!



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Job Summary

  • Advertiser: -
  • Announcement date: 02/12/2023
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Cairo
  • Salary: -
  • Phone number: -

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