Service Leader-Egypt

Wabtec Corporation is a leading global provider of equipment, systems, digital
solutions and value-added services for freight and transit rail. Drawing on
nearly four centuries of collective experience across Wabtec, GE
Transportation and Faiveley Transport, the company has unmatched digital
expertise, technological innovation, and world-class manufacturing and
services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused
on performance that drives progress, creating transportation solutions that
move and improve the world. Wabtec has approximately ‎27,000 employees in
facilities throughout the world. Visit the company's new website at:
http://www.WabtecCorp.com
.

It's not just about your career… or your job title…it's about who you are and
the impact you are going to make on the world. Do you want to go into
uncharted waters…do things that haven't been done to make yours and someone
else's life better? Wabtec has been doing that for decades and we will
continue to do so! Through our people, leadership development, services,
technology and scale, Wabtec delivers better outcomes for global customers by
speaking the language of industry.
Role Summary/Purpose
The Service Leader will be responsible for managing and executing long-term
service agreement in Egypt, managing customer relationships, and assisting
commercial team in development of new service agreements to deliver business
growth in Egypt.
Essential Responsibilities
* Responsible for the profitability and customer satisfaction for assigned contract.
* Participate in development and lead the execution of the Services
growth strategy for Egypt.
* Assure timely resolution of customer issues and customer satisfaction for assigned contract
* Responsible for building strong long-term relationships with
specific customers within Egypt.
* Lead complete field resource management
efforts.
* Support all operations and maintenance operational processes.
* Provide accurate and timely information to assigned personnel
regarding salary planning, performance appraisals, career coaching and
disciplinary action as
required.
* Lead efforts to ensure customer service excellence for assigned
customers.
* Lead service engineering to accomplish effective support of region customer
service objectives.
* Manage cost control, quality, and operations-oriented customer
communications.
* Implement Operation Safety Policy Instructions, conduct field work in
compliance with local EHS policies and applicable regulations and encourage
good employee safety
practices.
* Participate and lead business Six Sigma process.
* Interface regularly with
commercial team to review the progress of country growth initiatives and
participate in the
development of new service offerings.
Qualifications/Requirements
* Bachelor's degree in Engineering from an accredited university or college.
* Minimum of ‎7 years of experience in heavy equipment (locomotives, aircraft engines, gas turbines, etc.) maintenance roles.
* Minimum of ‎5 years of experience in people leadership roles.
* Fluent in Arabic and English language (writing, reading, speaking, listening).
* Proficiency in MS Office applications.
Desired Characteristics
* Experience with government customers
* Experience in driving transformation projects
* Experience in managing long-term service agreements .. Rail industry a bonus.
* Business and finance acumen.
* MBA degree.
* Strong oral and written communication skills.
* Strong interpersonal and leadership skills.
* Demonstrated ability to analyze and resolve problems.
* Demonstrated ability to lead programs / projects.
* Ability to document, plan, market, and execute programs.
* Established project management skills.
Wabtec Corporation is committed to taking on the world's toughest challenges.
In order to fulfill that commitment we rely on a culture of leadership,
diversity and inclusiveness. We aim to employ the world's brightest minds to
help us create a limitless source of ideas and opportunities. We believe in
hiring talented people of varied backgrounds, experiences and styles…people
like you! Wabtec Corporation is committed to equal employment opportunity
regardless of race, color, ancestry, religion, sex, national origin, sexual
orientation, age, citizenship, marital status, disability, gender identity or
expression, or protected Veteran status. If you have a disability or special
need that requires accommodation, please let us know.