Travel Counselor Team Leader - Egypt
- (210000TP)

CWT is one of the world's leading digital travel management companies and as
a Business-to-Business-for-Employees (B2B4E) travel management platform,
companies and governments rely on us to keep their people connected -
anywhere, anytime, anyhow - and across six continents, we provide their
employees with innovative technology and an efficient, safe and secure travel
experience.
Joining us means being part of a market-leading global company, working in a
collaborative, multi-cultural and entrepreneurial environment.
In the Traveler Experience organization, we provide more than just a
booking. Through the combination of people and technology, we are focused on
the complete travel experience - delivering world-class service to our
customers through the channels they prefer. We are on a journey to become the
leading digital travel management company and we will get there by moving
forward together.
Position overview
Traveler Experience (TX) is seeking for a Team Leader who will provide
leadership and coaching to a team of travel counselors
Position Description
* Drives change and employee engagement through effective communications
* Uses data to monitor counselors' activity and trends to provide ongoing performance feedback for delivery of excellent customer experience
* Business Leader
* Coordinates and facilitates basic management approaches for work scheduling, prioritizing, and process execution for day-to-day work

LI-MR

Qualifications
* Experience
* University degree or equivalent experience
* ‎4+ years working in a customer service environment
* Contact center experience preferred
* Travel industry experience preferred

• Knowledge, skills and abilities (KSAs)
  
  
  • Excellent verbal and written communication skills
  
  
  • Expert knowledge of customer service satisfaction requirements
  
  
  • Strong problem-solving skills
    CWT is committed to creating a diverse environment and is proud to be an equal
    opportunity employer. All qualified applicants will receive consideration for
    employment without regard to race, color, religion, gender, gender identity or
    expression, sexual orientation, national origin, disability, age, or veteran
    status.
  
  
  
  

Primary Location
:
EG-EG-Cairo
Work from home
:
No
Employment type
:
Standard
Job Family
:
Travel Counselor
Scope
:
Regional
Travel
:
No
Shift
:
Day Job
Organization
:
TX_Operations_All Countries (Non-GSC)
Job Posting
:
Jan ‎5, ‎2022