English Customer Service Associate

Our mission at Amazon is to be Earth's most customer-centric company, and our
award-winning Customer Service team is a key part of achieving that goal.
Doing our best for our customers is where we get our energy, and that's why
you'll find we approach things differently here. You won't be asked to read
from a script or learn dialogue by heart. Instead, we'll provide you with the
training you need to problem solve for our customers. You'll bring your unique
personality to every customer conversation and deliver the exceptional support
experience our customers love.

What will you do as a Customer Service Associate?
As an Amazon Customer Service Associate, you have a very clear purpose: to
prevent issues, solve queries, and delight our customers. You 'll be the first
point of contact for our Bilingual (Arabic+English) speaking customers by
answering their requests through phone, chat and/or email - this includes
everything from order and product questions to payment matters and website
guidance. Our Customer Service Associates use a variety of tools to navigate,
research, and review solutions, and communicate effectively with customers.

What are your hours?
This role requires working variable hours to match when customers need us
most. You will work ‎9-hour shift including day, late and overnight shifts and
your work week is minimum ‎40 hours. In order to match our customer demand, we
schedule based on a variety of different shift patterns within our operating
hours from Monday to Sunday. You may be required to work national holidays.
You will

What qualifications do we need from you?

• Minimum age: ‎18 years old


• Have the right to work in Egypt


• Minimum qualification of a high school degree - Passed


• Strong communication skills in [English] (both written and oral fluency)


• Experience working with a computer


• The availability to work varying shifts from Monday to Sunday within our operating hours


• Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)

What strengths will you bring?

• Hard-working, articulate, and detail-oriented


• Friendly and customer-focused in every situation


• Ability to learn quickly and embrace change


• Comfortable multi-tasking in a high-energy environment.

What benefits will you receive?

One of the great things about joining Amazon 's Customer Service team is that
you don't need past experience in customer service. You'll receive training
and be provided with a complete equipment package when you join. Additionally,
we offer a number of benefits, including:
* Social Insurance
* Medical Insurance
* Transportation: we will continue to provide ‎1-way night transportation from ‎7:00 pm to ‎7:00 am with gathering points for males and door to door transportation for females. Additionally, we will provide shuttle buses throughout the day starting ‎7:00 am to the below drop off points every ‎30 min:
* Gas station beside bloom bank
* Downtown Street

If this role sounds like it 's for you, then click on the link below to
start the application process!

You'll need to allow ‎1.5 hours to complete the full application, including
assessments which will evaluate your suitability for the role. We recommend
using a laptop/desktop computer in order to get the best experience. You will
have the option to save your application between each stage of the application
process and return to it if necessary, but we strongly advise you to complete
the process in one sitting where possible.

If successful, we will contact you about next steps!

Amazon is an equal opportunities employer. We believe passionately that
employing a diverse workforce is central to our success. We make recruiting
decisions based on your experience and skills. We value your passion to
discover, invent, simplify and build.

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priority for Amazon. Please consult our Privacy Notice to know more about how
we collect, use and transfer the personal data of our candidates.