Customer Service Associate

We're JTI, Japan Tobacco International and we believe in freedom. We think
that the possibilities are limitless when you 're free to choose. In fact,
we've spent the last ‎20 years innovating, creating new and better products for
our consumers to choose from. It 's how we've grown to be present in ‎130
countries.
But our business isn't just business. Our business is our people. Their
talent. Their potential. We believe when they 're free to be themselves,
grow, travel and develop, amazing things can happen for our business.
That's why our employees, from around the world, choose to be a part of JTI.
It is why ‎87% of employees feel happy working at JTI. And why we 've been
awarded Global Top Employer status, eight years running.
So when you're ready to choose a career you'll love, in a company you'll love,
feel free to #JoinTheIdea.
Learn more: jti.com

Customer Service Associate - Definite contract

Position purpose:

In this position, you will be responsible for ensuring a continuous and smooth
supply of quality finished goods to distributors at the best cost. You will
play a central role in acting as a link between the factory and Market
Managers/distributors, involving both internal and external partners, with
particular emphasis directed to the coordination of maintaining, in liaison
with distributors, factory and Market managers, a product supply pipeline to
all markets, with a focus on achieving the right balance between product
freshness and sufficient in the market stock

What will you do - responsibilities:

• Timely and accurate processing of orders to the factory, maintaining systematic follow-up in relation to the conformity of their execution


• Monitor actual production and stocks in transit. Ensure timely issuance of shipping documents to distributors and keep distributors informed of any change affecting order/shipment


• Timely report on a daily orders update report


• Monitoring & communicating with distributors, Market and other stakeholders about any ageing credit limit value & days to ensure timely receipt of payments


• Timely submission of quality complaints


• Ensure that all activities undertaken by the Customer Service department fully comply with company policies and procedures

Who are we looking for - requirements:

• University degree in Business Administration, Supply chain or Finance


• Broad experience in export supply chain management ‎5 years in a large FMCG multinational company


• You are fluent in English (written & spoken)


• You have experience with working with an ERP (e.g. SAP, Oracle, Microsoft Dynamics) and are proficient in using Excel


• Excellent work ethic, especially adherence to deadlines, you have excellent communication- and problem-solving skills, as well as you are customer-oriented


• 
  

  Ability to acquire quickly new software and basics in MS Access and/or other BI tools would be a plus
  What you can get - Benefits:

  
  


• 
  

  A competitive pay with an annual bonus and an attractive benefits package including medical care, life insurance

  
  


• Complex environment of working with multiple stakeholders, professional support and a possibility to share knowledge and best practices


• On-going development opportunities in a multinational environment that will inspire you to grow professionally and personally


• Wide variety of projects and tasks, ambitious goals and independence in achieving them


• Dynamic and innovative spirit with a constant quest to do things better

Recruitment process:

Thank you very much for your interest in the role. You are welcome to apply.
Feedback will be provided to all interested candidates throughout the
recruitment process.