HR Ops Associate

؜ - ؜Cairo ؜ -

Job details

Overview
Working with inspiring and experienced colleagues, you'll find that the
atmosphere in our office is informal and engaging. With drive and ingenuity,
our teams deliver vital services to PepsiCo employees around the world. With
an active, get things-done culture, this is a place where your dynamism and
agility will make a difference.
Job Overview
The HR Ops Associate acts as the first line of support between employees and
HR staff. To aid PepsiCo employees with their day-to-day issues, you will log
queries on our ticketing system and look for the best way to resolve them
efficiently. You will work closely with other team members to improve our
services and achieve shared goals.
Responsibilities
• Log received queries on ticketing system.• Resolve queries quickly and
efficiently or direct the employee to the right channel.• Identify recurring
problems, report trends to management, and recommend possible solutions or
correction procedures• Resolve as many requests as possible on first call
resolution, thereby reducing the number of inquiries redirected to next level
of support• Prepare weekly & monthly analysis report about call center
activities.• Provide an advisory service to employees ensuring that they are
fully aware of their entitlements.• Ensure a consistent and high level of
customer service and operational excellence that will ensure transactions are
resolved efficiently.• Partner with team members to execute plans to improve
customer satisfaction with a focus on processes.• Manage escalation and take
ownership for ultimate issue resolution• Ensure smooth on-boarding, training,
process and support documentation and aids for colleagues as needed.• Ensure
knowledge management platform is updated.
Qualifications
o ‎0-‎1 years experience in HR Shared Services processo Service management and
ticket management system experienceo Experience of improving and optimizing
processes preferredo Very good English language skills

Job Summary

  • Advertiser: PepsiCo
  • Announcement date: 07/06/2023
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Cairo
  • Salary: -
  • Phone number: -
  • Email:

    Show email

More jobs like this

Cairo
10/11/2022

**Overview** The HR Ops Associate will act as first line HR support and will be responsible for receiving and handling employee services requests, transactions, and inquiries to be completed for the respective process based on the agreed service catalog and SLAs under direct supervision of the m…

Cairo
25/01/2023

**Responsibilities** * Deliver services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement. * Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs. * Identify service delivery and process improvement opportu…

Cairo
08/03/2023

**Overview** Working with inspiring and experienced colleagues, you'll find that the atmosphere in our office is informal and engaging. With drive and ingenuity, our teams deliver vital services to PepsiCo employees around the world. With an active, get things-done culture, this is a place where…

Alexandria
04/05/2023

**Responsibilities** Accountabilities: * Execute all HR local Business services (LBS) aspects of the employee life-cycle in his/her designated locations in addition to ensuring adherence to the company's policies and procedures, labor law and position management principles * Maintain proper wor…

طنطا
26/10/2022

**Responsibilities** * Plan with the HR Ops Manager the annual HR activation calendar to facilitate effective planning and field activation with timely delivery. * Leads on and manage all Employee Requests and Global Business Service HR Ops related requests and activities through myServices w…

Cairo
01/03/2023

**Overview** * Responsible for supporting AMESA Systems & Platforms lead on all the technology implementations, ensure systems continuous improvement and governance model are in place. * Ensure delivering required system service levels and build new system capabilities for managing HR proce…

Cairo
04/07/2023

**Responsibilities** **Medical Administration** * Work on the medical database sent by the direct medical supervisor and update it on a daily basis * Conduct Medical onboarding for the hires and Administer Medical card issuance process for new employees and any additions in all locations * C…

Cairo
10/06/2022

* Ensures job descriptions for all positions are written and agreed with line management and HR function * Manages the recruitment processes in partnership with line management * Conducts HR programs such as orientation, recruiting events, employee relations meetings * Coordinates on-boarding…

Cairo
31/05/2022

**Auto req ID:** 277823BR ## **Job Description** **General** * Deliver consistent services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement * Ensure a consistent and high level of customer service and operational excellence that will ensure transactions a…

Cairo
22/11/2022

**Responsibilities** * Act as a single point of contact with the Social Insurance Service provider * Prepare Social Insurance budgets (AOP) and provide periodical reporting and analysys. * Coordinate the delivery of Social Insurance documents (Forms 1/2/6) to the Social Insurance service p…

اللغة: العربيّة