Job Purpose: Job Outline - Supervise the day-to-day operation of the
Reservations unit; ensuring effective coordination with internal and external
departments in order to provide accurate; friendly and professional services
to the travel trade/direct customers. Provide regular updates and reports to
HQ. - Implement the specified action plan for servicing of enquiries and
bookings for new and existing agents/direct customers in order to ensure that
service turn around times are maintained while enhancing all opportunities for
maximization of revenue. - Supervise and motivate staff assigned to ensure
efficiency; policy maintenance and quality of product. - Responsible for the
timely and accurate issuance and reporting of all documents by staff assigned.
- Responsible for the regular training on products and systems so that
technical skills for all staff are in line with the department standards.
Formulate competency based development plans by identifying areas of
growth/concern. - Plan the monthly schedule and annual leave plans of assigned
staff in a manner that service delivery and operational efficiency is not
affected. - Co-ordinate the distribution of Emirates Holidays brochures to the
travel trade and direct customers and ensure that all relevant promotional and
collateral material are adequately stocked and displayed. - Assist the Sales
Manager in setting objectives at the beginning of the financial year for all
staff assigned and in conducting interim/ annual reviews. - Continuously
review internal processes and procedures; and provide recommendations for
process improvements and cost savings. Ensure that commercial alignment with
Emirates is being implemented. - Develop and maintain healthy professional
relationships with the travel trade/direct customers/ corporate accounts to
the benefit of the department including active account management and sales
visits. Critical Competencies - Problem Solving & Decision Making. -
Adaptability & Innovation. - Organising for Results. - Interpersonal Ability.
- Team Work. - Initiative and Commitment to Achieve.
Qualifications & Experience: Qualifications& Experience - Degree level
education in Sales & Marketing or Business Administration; alternatively three
to five years experience with a proven track record in the travel or leisure
industry. - A proven ability to negotiate and work within a multi-cultural
environment. - Experience in selling airline tour packages or hotel products;
together with an excellent knowledge of geography. Clear knowledge of the
tourism industry. - Fluent written and spoken English. Knowledge of written
and spoken Arabic will be an added advantage. - A minimum of three years work
experience in the travel or tourism industry; in a supervisory capacity.
Please note that in order to be considered for this job opportunity, it is
necessary for you to have the ability to live and work in Egypt.
Salary & Benefits: Join our growing team and enjoy a competitive remuneration
package, discounts on flights and hotel stays.
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